Kathy Cooper
Midland,TX
Summary
Dynamic professional with extensive experience at Walgreens Boots Alliance, excelling in cash handling and team leadership. Proven track record in enhancing customer service and optimizing operations. Skilled in employee training and performance reviews, driving team success and ensuring compliance with safety regulations. Committed to delivering exceptional results in fast-paced environments.
Overview
36
36
years of professional experience
Work History
Assistant Store Manager
Walgreens Boots Alliance
Midland, TX
06.2025 - 08.2025
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Maintained a safe working environment by enforcing safety regulations.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Supervised cash handling processes to ensure accuracy of transactions.
- Trained new employees on store policies, procedures and customer service standards.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
Font End Manager
Albertsons
Midland, TX
02.1990 - 05.2025
- Identified areas for improvement in user interface design.
- Assisted senior management in decision making by providing insights into customer requirements.
- Developed and implemented strategies to improve customer experience.
- Trained and managed a team of 5 front-end developers.
- Analyzed performance metrics to optimize website usability.
- Managed release schedules and ensured timely delivery of projects.
Skills
- Cash handling
- Employee training
- Customer service
- Inventory management
- Performance reviews
- Time management
- Problem solving
- Shift scheduling
- Safety compliance
- Team leadership
- Stock rotations
- Loss prevention
- Workforce management
- Team management
- Issue resolution
- POS systems
Education
High School Diploma -
Rhea County
Evensville, TN05-1976
Timeline
Assistant Store Manager
Walgreens Boots Alliance
06.2025 - 08.2025
Font End Manager
Albertsons
02.1990 - 05.2025
High School Diploma -
Rhea County