Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathy Creed

Dolton,IL

Summary

 

Motivated banking professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions.

Overview

37
37
years of professional experience

Work History

Corporate Account Specialist

Stericycle
Northbrook, IL.
09.2011 - Current
  • Provide excellent customer services, billing/pricing/collections resolution, contract administration, service issues, information management, customer file maintenance, record generation and grow new and secured base business through service level upgrades and expanded product offerings for assigned Corporate Accounts on a daily basis.
  • Assign Corporate Accounts customers with missed pick-ups, terms and conditions of contract, complaints, pricing issues, changes, new orders, etc.
  • Follows up with customers on a regular basis to ensure that resolution meets their needs.
  • Ensures that additions, changes, and deletions to all customer information is added in billing systems.
  • Coordinates departmental price adjustments, contract renewals, and notice of change, updates and tracking, as appropriate.
  • Uploads contract data onto public drive.

Teller Banking Supervisor II

PNC Bank
Chicago, IL
05.2007 - 08.2010
  • Supervise the activities of the Tellers and Bankers staff including
  • Coordinated daily cash reconciliation at a high-volume location.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Maintained friendly and professional customer interactions.

Shipping and Receiving Clerk

Tower Automotive
Chicago, IL
02.2007 - 05.2007
  • Prepare bill of lading on incoming and outgoing shipment.
  • Demonstrated ability to apply sound knowledge to diverse application.
  • Prioritize work schedules and delegated assignments.
  • Verified and kept records on incoming and outgoing shipments.
  • Invoice customers by verifying shipping data.
  • Completes order entry by correcting errors and discrepancies, reviewing sales orders for shipment, and designating origin of shipment.
  • Detail oriented and able to work in a fast-paced setting, strong customer service skills, and excellent organizational skills with strong attention to detail.

Account Representatives

Arnold Logistic
IL
11.2006 - 03.2007
  • Communicate with customers daily, clearly, and accurately.
  • Committee to the assistance and support of others while maintaining a cheerful and helpful attitude.
  • Researched new and followed up on existing disputes and problems.
  • Schedule incoming and outgoing carriers.
  • Counted, weighted and measured items of incoming and outgoing shipment to verify information against Bill of Lading, invoice, orders and other records.
  • Checking order status and product availability.
  • Perform swaps using SAP, inventory control, and expired product movement.
  • Determined method of shipment, utilizing knowledge of shipping procedures, route and rates.

Assistant Bookkeeper Manager

First Suburban National Bank
Broadview, IL
09.2005 - 10.2006
  • Supervise the reconciliation process for all ledger accounts and ensure they have been performed correctly and in a timely manner to maintain the financial integrity of the bookkeeping department.
  • Handle account analysis and reconciliation, including bank statement, customer and business general accounts, chargeback and overdrafts.
  • Coordinating and organizing month-end closing and assisting in preparation of monthly financial statements, general ledgers, and provide support on monthly commentaries on operating results.
  • Handle escalated issues from delivery to follow up.
  • Manager personnel activities of staff like hires, hands on training, appraises, rewards, motivates, disciplines, and recommends terminations.

Researcher & Adjuster II

Cole Taylor Bank
Rosemont, IL
09.2004 - 09.2005
  • Supervise 3 research clerks in imaging, microfilms research for subpoena.
  • Involve in the review processing and researching of documentation and transaction for domestic and international consumer, commercial, and wholesale banking business, service, and clients.
  • Ensure quality service and effective operations support.
  • Demonstrated effective leadership and encouraged team concept.
  • Coordinate with leadership team to develop necessary training to improve client satisfaction, decrease errors, and improve productivity.
  • Assist training team in writing training manuals and material.

Team Leader Lockbox

Regulus Group, Naperville
06.2003 - 09.2004
  • Team Leader over several of functions 50/51, data entry, customer services, rejects, and mail clerks.
  • Evaluate individual and department effectiveness, productivity and quality.
  • Make recommendations to improve these areas and streamline existing processes.
  • Perform monthly coaching, provide input on procedural changes, motivate team members toward the set goal by helping associate priority their work correctly, monitor all activities, and ensure timely and accurate completion of the work.
  • Reviewed production report and resolved operational, manufacturing and maintenance problems to ensure minimum costs and prevent operational delays.
  • Worked with Fiserv CST Desktop in pulling Ad-Hoc report and 5250, Document and track all down time and system errors, support all client calls/emails according to the SLA, and update reports using access.

Team Leader Research & Adjustment

Bank of America
Chicago, IL
07.2000 - 05.2003
  • Ensure that all cases are resolved in compliance with industry regulation and Bank procedures, integrity of the department's case management system and financial controls.
  • Quantity check incoming financial and non- financial cases, assign work to associates, and provide support and training to new associates in researching.
  • Mainly deal with internal reconciliation, intensive correspondence with other financial institution, adjustment of correspondent bank, corporate accounting, Chicago Clearing House, and Federal Reserve Adjustments.
  • Research and resolve teller processing discrepancies, Canadian item processing, missing deposit, encoding error, missing items, item paid twice, double posted transactions, and return item processing differences.

Payment Inquire Researcher

American Express
Chicago, IL
01.1995 - 06.2000
  • Function as the liaison between customer services recon, Chicago cashier and finance team.
  • Accountable for monitoring, maintenance and reconciliation of appropriate financial ledger for payment related dispute.
  • Handle complex customer inquiring requesting detailed account researching problem about payment not posted, encoding errors, and missing transactions.
  • Work flow coordinated, wrote procedures for work flow issues, created spreadsheet for balancing ledger, and redirection of incorrect payments.
  • Assisted supervisors in identifying and resolving problems.

Senior Bookkeeper

Water Tower Bank
Chicago, IL
06.1987 - 01.1995
  • Performed full charge bookkeeping and account management, assembled documentation for year-end audits, and responded to auditors' inquiries.
  • Manager financial general ledgers including all bank reconciliations, cash flow statements, and wire transfer.
  • Audit daily ledger, cash, and credit card sales.
  • Supervised and coordinated activities of employees engaged in receiving and paying out money keeping records of financial transactions.
  • Reconciliation of weekly/monthly bank statements and general ledger, microfiches.

Education

Diploma -

Hyde Park Career Academy
1987

Skills

  • Strong account analysis skills
  • Ledger and balance sheet competency
  • Compliance, banking laws and regulations
  • Positive
  • People-oriented
  • Excellent time management skills

 

Timeline

Corporate Account Specialist

Stericycle
09.2011 - Current

Teller Banking Supervisor II

PNC Bank
05.2007 - 08.2010

Shipping and Receiving Clerk

Tower Automotive
02.2007 - 05.2007

Account Representatives

Arnold Logistic
11.2006 - 03.2007

Assistant Bookkeeper Manager

First Suburban National Bank
09.2005 - 10.2006

Researcher & Adjuster II

Cole Taylor Bank
09.2004 - 09.2005

Team Leader Lockbox

Regulus Group, Naperville
06.2003 - 09.2004

Team Leader Research & Adjustment

Bank of America
07.2000 - 05.2003

Payment Inquire Researcher

American Express
01.1995 - 06.2000

Senior Bookkeeper

Water Tower Bank
06.1987 - 01.1995

Diploma -

Hyde Park Career Academy

Similar Profiles

CREATE PROFILE
Kathy Creed