Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kathy Crouch

Cañon City,CO

Summary

Proven Pharmacy Technician with a strong foundation in HIPAA compliance and a history of enhancing patient satisfaction at Walmart Pharmacy. Skilled in healthcare software and known for exceptional teamwork and communication abilities. Demonstrated success in improving pharmacy efficiency and patient care through meticulous attention to detail and a commitment to quality control procedures.

Healthcare professional prepared to deliver high-quality care and support. Proven experience in patient assistance, leading to improved patient satisfaction. Known for fostering teamwork and adapting to dynamic healthcare environments, showcasing strong patient care and communication skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Health Care Technician I/II

CDHS - Florence
03.2019 - Current
  • Maintained strict adherence to HIPAA regulations while handling sensitive patient information with discretion and professionalism.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Optimized inventory management systems for medical supplies, reducing waste while ensuring necessary resources were always available for staff use.
  • Reduced stress for patients and families with proactive communication and care coordination.
  • Ensured compliance with HIPAA regulations by maintaining confidentiality in all aspects of patient information handling and storage processes.
  • Provided compassionate support to patients during difficult health situations, promoting trust and rapport building with the healthcare team.
  • Developed rapport with long-term patients, fostering trust through consistency in quality care provision.
  • Improved patient satisfaction by addressing concerns and answering questions in a timely manner.
  • Input orders into computer for nurses to review and confirm.
  • I participate in weekly fall meetings and clinical oversight meetings, Quality assurance monthly meetings and monthly Psych/Pharm committee meetings.
  • I perform weekly audits of antibiotic use, SUTI / CAUTI infections, B/P and HR parameters. Monthly audits of Voltaren Gel use, pain reviews.
  • I assist with nurses and CNA scheduling. I assist with updating the schedule with call offs and try to find coverage for those shifts. I keep the PPD updated and posted.
  • I provide NEO (new employee orientation) to new nurses, such as: medication room layout, medication cart layout and training in the Nexsys (ADM) machine use.
  • I stock and inventory the ADM and research and troubleshoot when the ADM goes down.
  • I audit and help prevent clinical variances, by doing daily medication ordering reviews. I document and keep clinical variance process in place and alert DON if there are immediate concerns.
  • I order all over the counter house stock medications and assist the nurses in medication orders and reordering medications weekly.
  • I receive medications delivered by Fed Ex daily. I have assistance in inventorying medications and deliver to the nurses and stock the medication rooms 5 days a week.
  • I review the medication orders for new admissions and order theses medications from Fitz Simons pharmacy to arrive the day of admission.
  • I keep vaccine spreadsheets for residents up to date. I contact residents / POAs for vaccinations consents or declinations. I also, keep up the Flu vaccine spreadsheets for staff up to date and get copies of medical and religious exemptions documented.
  • I keep the TB test binder up to date and notify staff when annual TB tests are due. I keep copies of COVID cards for staff in a binder.
  • I am a certified Pharmacy Techincian / Medical administrative assistant. I have a certificate for Immunizations (under the supervision of a Pharmacist).

Pharmacy Technician I/II

CDHS-Florence
08.2010 - 03.2019
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Resolved third-party billing, computer system and customer service issues.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Counted and measured medications following standard procedures.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Managed medication inventory, ensuring availability of all necessary drugs.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Provided critical support in emergency situations, quickly gathering necessary medications.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • I blister packed medication and recorded lot numbers and expiration dates on all medication cards.
  • Delivered medications to med rooms and to nurses.
  • I checked medication carts and medication rooms for out dated medications. I pulled expired meds and prepared reports for Quality Assurance Committee.
  • I assisted with year end inventory and prepared the financial report for the business office for annual closing.
  • I assisted in preparing prior authorizations for Physcian signature. I would rebill insurance companies for approved medications.

Pharmacy Technician

Walmart Pharmacy
12.2006 - 08.2010
  • Collected co-payments or full payments from customers.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Managed opening and closing duties for pharmacy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Entered and processed patients' prescriptions into internal system.
  • Counted and labeled prescriptions with correct item and quantity.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Education

Associate of Applied Science - Pharmacy Technician / Medical Administrative Assis

Denver Technical College
Colorado Springs, CO
06-1998

Skills

  • HIPAA compliance
  • Healthcare software
  • Clinical documentation
  • Immunization administration
  • Healthcare ethics
  • Anatomy
  • Electronic documentation
  • Room restocking
  • Strong work ethic
  • Teamwork
  • Customer service
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • CPR certification
  • Organizational skills
  • Active listening
  • Effective communication
  • Patient safety
  • Punctual and dependable
  • Infection control standards
  • Quality control procedures
  • Medical terminology

Certification

  • Certified Pharmacy Technician - Pharmacy Technician Certification Board (PTCB) May 4, 2018
  • Immunization Administration Certification for Technicians - Pharm Con free CE - March 2022
  • Basic Life Support Certification (BLS) Sept. 28,2024

Timeline

Health Care Technician I/II

CDHS - Florence
03.2019 - Current

Pharmacy Technician I/II

CDHS-Florence
08.2010 - 03.2019

Pharmacy Technician

Walmart Pharmacy
12.2006 - 08.2010

Associate of Applied Science - Pharmacy Technician / Medical Administrative Assis

Denver Technical College

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Kathy Crouch