Kathy Crouthers

Escrow Officer

U.S. Title

07.2020 - Current

Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
Collaborated with real estate agents and lenders to expedite closing times on property sales.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices.
Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
Reviewed contracts thoroughly to ensure accuracy before proceeding with the escrow process.
Returned executed loan packages to lender for review and approval in accordance with lender instructions.
Consistently met deadlines for preparing necessary paperwork for closings while maintaining high-quality work standards.
Facilitated successful closings by guiding clients through the signing process and explaining complex legal terminology in layman''s terms.
Provided exceptional support to colleagues during peak periods or absences due to illness or vacation time.
Opened incoming orders and set up escrow files within 24 hours or less of receiving purchase agreement.
Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
Adapted to changing industry regulations and policies, updating company practices accordingly to maintain compliance.
Accurately prepared recording packets ensuring the inclusion of all required documents to be recorded, submitted documents for electronic recording to the appropriate County.
Identified and resolved title issues, preventing potential delays or cancellation of purchase agreements.