Kathy Davila
Hanover Park,IL
Summary
Experienced in providing customer service and clerical work.
Overview
20
20
years of professional experience
Work History
Data Entry Clerk
Midway Staffing
02.2024 - 12.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Contact tracer
DuPage County Health Department
09.2020 - 02.2022
- Maintain ongoing communication with contacts access symptoms insure quarantine and guidelines are in place
- Data Entry, Microsoft Word, Salesforce, Teams
- Obtain and document relevant information, including contact demographics, underlying medical conditions, and other risk factors
- Inbound and Outbound calls
- Remote
Medical Receptionist
ADVANCED PHYSICAL MEDICINE
10.2006 - 04.2020
- Greet and check in patients, collect personal, medical and insurance information
- Coordinate the physicians schedule and maintain patient flow
- Customer service
- Taking detailed messages
- Records clerk
- Answered and handled all phone calls in a friendly and efficient manner
- Obtain prior authorizations
Customer Service Specialist
SBC SOLUTIONS
01.2005 - 08.2006
- Inbound/Outbound call center handled40+ calls on a daily basis
- Responded to questions and concerns about services and escalated calls appropriately
- Took detailed account information to set up new accounts
- Data entry
Education
High school Diploma - undefined
AMUNDSEN HIGH SCHOOL
06.2001
Skills
- Good verbal and written communication skills
- Familiar with medical terminology
- Able to provide excellent quality service to customers
- Bilingual/Spanish
Timeline
Data Entry Clerk
Midway Staffing
02.2024 - 12.2024
Contact tracer
DuPage County Health Department
09.2020 - 02.2022
Medical Receptionist
ADVANCED PHYSICAL MEDICINE
10.2006 - 04.2020
Customer Service Specialist
SBC SOLUTIONS
01.2005 - 08.2006
High school Diploma - undefined
AMUNDSEN HIGH SCHOOL
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