Kathy Davis
Newark,NJ
Summary
Personable and dedicated Customer Service Representative with extensive experience in Medical Billing industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Personable, friendly and solution-oriented Customer Representative with over 7 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Proficient in MS Office. Outgoing customer service. Skilled at closing sales, answering questions quickly and handling closing client remediation issues professionally. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success.
Overview
7
7
years of professional experience
Work History
Customers Service Representative
Integrity House
01.2020 - 07.2023
- Assessed customer needs and upsold products and services to maximize [Type] sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Documented conversations with customers to track requests, problems and solutions.
- Interviewed customers regarding [Type] issues and reported feedback to management team.
- Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
- Consulted with customers to determine best methods to resolve service and billing issues.
Customer Support Specialist
Clarktowns Medical
12.2016 - 04.2020
- Managed real estate transactions from initiation to closing.
- Scheduled home viewings with potential buyers.
- Verified documentation accuracy and fund disbursement for sales.
- Monitored fulfillment of purchase contract terms.
- Planned and coordinated open house events.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
- Represented buyers and sellers in major real estate transactions.
- Communicated with inspectors, lenders and pest control companies to maintain all terms of purchase agreement.
- Identified and solved complex strategy problems that impact sales management and business direction.
- Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
- Prepared documents such as representation contracts, purchase agreements, closing statements, leases and deeds.
- Prepared forms needed for real estate transactions, including contracts, deeds, closing statements and leases.
- Provided quick and accurate calculations, including percentages, commissions and discounts.
- Facilitated closing process on behalf of clients and reviewed all parts of contracts to resolve issues prior to closing.
- Developed profit and loss as well as return on investment analysis for purchases of income property.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Appraised property values.
Education
Associate of Applied Science - Certified Medical Assistance
YTI Career Institute - Capital Region
York, PA United States11.2011
Skills
- Report generation
- Credit card payment processing
- Report creation
- Freight operations
- Problem-solving abilities
- Route management
- Adaptive team player
- Customer relations
- Microsoft Office expertise
- Sales expertise
Timeline
Customers Service Representative
Integrity House
01.2020 - 07.2023
Customer Support Specialist
Clarktowns Medical
12.2016 - 04.2020
Associate of Applied Science - Certified Medical Assistance
YTI Career Institute - Capital Region
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