Hi, I’m
Kathy Davis
Crystal Lake,IL
Summary
Strategic and purpose-driven customer experience and account management leader with 10+ years in B2B roles guiding teams, clients, and organizations from tactical execution to strategic growth. Known for transforming client-first strategies into measurable outcomes that drive net retention, expansion, and long-term value. Adept at aligning cross-functional teams, navigating complex business needs, and embedding the voice of the customer at every level—from implementation to executive boardrooms. A connector by nature, who thrives on bridging gaps between product, people, and process to deliver seamless experiences and accelerate time-to-value. Recognized for building high-performing, mission-driven teams that lead with empathy, act with urgency, and anchor success in outcomes that matter.
Overview
11
years of professional experience
Work History
PAYSCALE, INC.
Manager, Enterprise Account Management & Key Account Manager
10.2024 - 06.2025
Job overview
- Directed strategic partnerships with Fortune 1000 clients, driving >$2M in revenue in six months through proactive retention and expansion planning.
- Coached and enabled a team of Enterprise Account Managers on value-based selling, forecasting discipline, and strategic renewal execution, improving team performance and account health.
- Acted as the connective tissue between Product, Legal, Marketing, and Customer Success to deliver integrated client engagement strategies and high-stakes contract renewals.
- Led multiyear renewal plays by bundling emerging solutions—AI insights, compliance dashboards, job architecture tools—tailored to each client’s business transformation goals.
- Developed scalable internal playbooks and onboarding programs that elevated team culture and execution consistency across the enterprise segment.
- Conducted high-impact Executive Business Reviews focused on business outcomes, tying compensation strategy to broader workforce and financial objectives.
- Partnered with solution consultants and senior leadership on complex deal strategy, ensuring alignment across pricing, risk mitigation, and success planning.
SHRM (SOCIETY FOR HUMAN RESOURCE MANAGEMENT)
Senior Account Manager
05.2023 - 10.2024
Job overview
- Surpassed quarterly sales targets by 122% by delivering SHRM’s certification, leadership, and advisory solutions to strategic HR organizations and Vendor partnerships.
- Built trusted partnerships with CHROs and people leaders to support inclusive talent development and long-term organizational change.
- Served as a brand ambassador through speaking engagements and national event hosting, spotlighting client impact stories and showcasing SHRM’s strategic value.
- Managed high-visibility relationships across the public and nonprofit sectors, including Goodwill, The Salvation Army, and several U.S. colleges and universities.
- Known for translating SHRM’s offerings into personalized client outcomes—elevating HR teams from tactical to strategic with measurable impact on retention and leadership readiness.
EPAY SYSTEMS, A PRISMHR COMPANY
Director of Account Management
01.2020 - 05.2023
Job overview
- Oversaw a $22M client portfolio with 100% retention and >25% year-over-year revenue growth by anchoring every client interaction in measurable value and long-term alignment.
- Increased portfolio revenue by 308% in just 12 months through strategic use of the Key Account Management (KAM) framework and targeted upskilling of the account team.
- Built a high-performing account management function from the ground up—designing processes, coaching programs, and cross-functional collaboration protocols that enabled scalable, strategic growth.
- Led outcome-focused quarterly business reviews that consistently uncovered adoption opportunities, surfaced client goals, and supported cross-sell wins.
- Drove internal partnership across implementation, support, and engineering teams to resolve barriers, accelerate results, and ensure client strategies translated into action.
PAYCHEX, INC.
Account Executive
05.2018 - 01.2020
Job overview
- Delivered personalized HCM and payroll solutions across diverse industries, consistently exceeding quota by positioning offerings as solutions to deeper operational challenges.
- Cultivated long-term client relationships that became the primary source of referral and upsell opportunities.
- Established a reputation for consultative sales and follow-through, often bridging the gap between sales and ongoing account support.
- Was among the top 10 sales reps who increased revenue per sale through partner selling and upselling to referring clients.
ENTERPRISE HOLDINGS
Management Trainee → Assistant Manager → Car Sales
07.2014 - 05.2018
Job overview
- Progressed through leadership development roles within 9 months, gaining foundational experience in people management, revenue accountability, and operational excellence.
- Led territory growth through business development and partner relationship management, including body shop and insurance channel expansion.
- Built early expertise in high-touch customer service, fast-cycle decision-making, and sales leadership in a performance-driven environment.
- Making a minimum of 100 calls a day to car sales prospects, building trust with clients experiencing total loss claims.
- Improved management skills by participating in rigorous training programs and workshops.
Education
Culver-Stockton CollegeCanton, MO
Bachelor of Arts from The Business of Arts Management
05.2013
University Overview
- Hilltop Scholarship – Recognized for academic excellence and leadership potential.
- Mary Elizabeth Powell Achievement Award – Awarded for outstanding resilience and dedication to academic achievement.
- Best Student Director – Honored for excellence in student-led One Act Plays and leadership in the arts.
Skills
- CX Strategy & Voice-of-Customer Programs
- NPS/CSAT, Time-to-Value & Churn Management
- Team Leadership, Coaching & Enablement
- Revenue Forecasting & Strategic Planning
- Onboarding → Support → Success Lifecycle
- Executive QBRs & Stakeholder Alignment
- CRM & CX Tech: Salesforce, Gainsight, Gong
- ZoomInfo, LinkedIn Navigator, Microsoft Office, Slack, Zoom
- Verbal and written communication
- Complex Problem-solving
Timeline
Manager, Enterprise Account Management & Key Account Manager
PAYSCALE, INC.
10.2024 - 06.2025
Senior Account Manager
SHRM (SOCIETY FOR HUMAN RESOURCE MANAGEMENT)
05.2023 - 10.2024
Director of Account Management
EPAY SYSTEMS, A PRISMHR COMPANY
01.2020 - 05.2023
Account Executive
PAYCHEX, INC.
05.2018 - 01.2020
Management Trainee → Assistant Manager → Car Sales
ENTERPRISE HOLDINGS
07.2014 - 05.2018
Culver-Stockton College
Bachelor of Arts from The Business of Arts Management
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