Kathy Day
Collinsville,OK
Summary
Dynamic Property Manager with a proven track record at Optimus Property Management, excelling in tenant relations and maintenance scheduling. Skilled in payment collection and vendor management, I enhanced property aesthetics and ensured timely repairs, fostering a supportive community. Exceptional communication and decision-making abilities contributed to efficient operations and high resident satisfaction.
Overview
23
23
years of professional experience
Work History
Property Manager
Optimus Property Management
10.2015 - 04.2025
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original closing documents, leases and renewal documents in digital and hardcopy format for property management office.
- Conducted thorough background checks on prospective owners and residents, maintaining a high quality resident profile at the property.
- Managed daily operations for optimal efficiency and cost effectiveness.
- Enhanced property appearance with regular inspections and proactive maintenance.
- Coordinated with vendors to ensure timely completion of repairs and property improvements.
- Maintained detailed documentation of all incidents occurring at the property, providing clear records for future reference when needed.
- Coordinated emergency response plans for the property, ensuring safety measures were in place for potential situations.
- Maintained accurate financial records, facilitating budget management and expense tracking.
- Developed strong relationships with tenants, ensuring timely rent collection and open communication channels.
- Assisted in the resolution of conflicts among residents by mediating disputes in a professional manner.
- Coordinated appointments to show marketed properties.
- Managed closings with lenders and closing companies for sales of units.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Responded to Common Area Maintenance (CAM) inquiries.
Reading Tutor
Reading For Kids
04.2002 - 10.2015
- Maintained accurate records of tutoring sessions, tracking attendance, goals achieved, and areas requiring continued focus.
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
- Structured activities for interactive learning, reading understanding and fluency skills.
- Developed strong rapport with students, fostering a supportive learning environment that empowered them to succeed.
- Improved students' reading fluency through tailored lesson plans and engaging activities.
- Worked with elementary aged students on reading comprehension.
- Conducted assessments to determine comprehensive understanding of materials.
- Evaluated student performance using formal assessments, guiding the development of effective tutoring strategies based on results.
- Organized regular progress reports for parents and educators, maintaining open lines of communication about student achievements and challenges.
- Boosted student confidence in reading abilities by providing consistent support and encouragement.
- Monitored student progress closely, adjusting tutoring techniques as needed to maximize results.
- Established a positive and collaborative relationship with parents, involving them in the tutoring process through regular updates and resource sharing.
- Enhanced student reading comprehension by implementing targeted tutoring strategies.
- Created motivating incentive programs to encourage consistent progress and goal attainment among struggling readers.
- Taught reading comprehension and writing tactics to improve reading and writing skills.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weakness.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Assisted students in developing study skills and strategies.
- Conducted review sessions to help students prepare for tests.
- Maintained records of student assessments, tutoring activities and results.
- Administered standardized tests to assess student strengths and weaknesses.
Education
Master of Arts - Communication Sciences And Disorders
12-1998
Bachelor of Science - Communication Sciences And Disorders
12-1995
Skills
- Property management and inspections
- Payment collection
- Exceptional oral and written communication skills
- Tenant relations
- Staff management
- Maintenance scheduling
- Vendor management
- Customer relations
- Microsoft office
- Decision-making
- Data entry and Database management
Timeline
Property Manager - Optimus Property Management
10.2015 - 04.2025
Reading Tutor - Reading For Kids
04.2002 - 10.2015
Oklahoma State University - Master of Arts, Communication Sciences And Disorders
Oklahoma State University - Bachelor of Science, Communication Sciences And Disorders
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