Kathy Dean
Red Lodge,MT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Owner of Long and Short Term Vacation Rentals
Self Employed
Lake Havasu City, AZ & Red Lodge, MT
11.2012 - 05.2023
- Managed day-to-day operations of vacation rental property, ensuring it was maintained to high standards and guest needs were met.
- Prepared all leases and continued correspondence with guests during stay.
- Oversaw guest check-in and check-out procedures, ensuring smooth and positive experiences for all guests.
- Handled guest inquiries and complaints promptly and professionally, resolving issues to guest satisfaction.
- Maintained accurate records for rental income, expenses, and guest information.
- Coordinated maintenance and repairs, both scheduled and emergency.
- Kept property in compliance with local, state, and federal regulations.
- Priced property according to market conditions to ensure guest bookings and maximize profits.
Hostess/Cashier
La Palmita Mexican Restaurant
Red Lodge, MT
09.2021 - 11.2022
- Greeted customers warmly and offered assistance with inquires and menu details. Addressed dietary needs and concerns.
- Ensured customer orders were written correctly and entered into point-of-sale system with precision. Communicated customer requests to kitchen staff ensuring order accuracy and timely delivery.
- Took to-orders by phone, answered customer questions, and informed of accurate wait times.
- Accepted payments, including cash, credit, debit cards, and mobile payments. Managed cash register for balance and correctness.
- Organized, stocked and cleaned establishment's front lobby, dining area, patio, and rest rooms to maintain welcoming appearance.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Worked efficiently in fast paced environment and handled multiple tasks at once.
- Possessed excellent communication and customer service skills and interacted with customers in friendly and professional manner. Communicated effectively with patrons, employees, and management.
Family Manager
Self Employed
Orange County, CA
04.1996 - 09.2021
- Managed and performed housekeeping and childcare duties; cooking, budgeting, tutoring, supervising, disciplining and running errands while maintaining sanity and sense of humor.
- Created and coordinated detailed calendar of activities and events, including academic deadlines, travel, and appointments/meetings.
- Supported multiple competing needs, schedules, and priorities. Oversaw needs and tasks of multiple individuals to maintain optimum outcomes.
- Managed household expenses, created and balanced budget, payed bills, and identified cost-saving opportunities.
- Able to set priorities, be flexible, and resolve conflict.
- Ability to multi-task efficiently and effectively on daily basis as well as plan ahead.
- Helped children complete homework assignments and school projects.
- Regularly volunteered in classroom assisting students with assignments and activities.
- Volunteered as head mom for team sports.
Office Manager/Account Executive
Progressive Sales & Marketing
Yorba Linda, CA
02.1991 - 04.1996
- Developed and maintained successful relationships with vendors, distributors and retail buyers.
- Designed and implemented marketing tools for field representatives.
- Initiated promotional plans for newly represented manufacturers.
- Improved sales of slow moving items by executing promotional programs.
- Created and maintained consistent schedule for servicing accounts and built up sense of trust and dependability.
- Increased sales in assigned territory by 39 percent.
- Supervised and motivated new personnel. Interviewed prospective job applicants.
- Wrote company business plan and employee manual.
- Distributed marketing materials to existing and prospective buyers to promote products and services.
- Organized product demonstrations at retail stores promoting new and existing products.
Education
Bachelor of Arts - Business
California State University - Fullerton
Fullerton, CASkills
- Customer Service
- Task Prioritization
- Self-Directed
- Record Keeping
- Clerical Support
- Multitasking
- Verbal and Written Communication
- Teamwork and Collaboration
Additional Information
Volunteer for GRIP - Gang Reduction Intervention Partnership
Kinoshita Elementary School, San Juan Capistrano, CA
2010-2016
Timeline
Hostess/Cashier
La Palmita Mexican Restaurant
09.2021 - 11.2022
Owner of Long and Short Term Vacation Rentals
Self Employed
11.2012 - 05.2023
Family Manager
Self Employed
04.1996 - 09.2021
Office Manager/Account Executive
Progressive Sales & Marketing
02.1991 - 04.1996
Bachelor of Arts - Business
California State University - Fullerton