Kathy Delaney
Glendale,AZ
Summary
Accomplished Team Lead at Mountain Park Health Center, adept in coaching and mentoring with a keen focus on performance improvement. Leveraged problem-solving skills to elevate patient show rates to 68%, exemplifying customer focus. Expert in regulatory compliance and team supervision, consistently enhancing employee engagement and operational efficiency.
Supportive Team Lead with 2 and a half years of experience leading teams. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
9
9
years of professional experience
Work History
Team Lead Care Coordination
Mountain Park Health Center
05.2021 - Current
- Managed schedules and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Prepare morning reports for my Manger.
- Review and check daily Triage to ensure patients have been properly scheduled.
- Lead weekly huddle meetings when manager is not available.
- Create and manage the monthly Administration Desk coverage with our sister department.
- Create staff call lists from our panel reports and distribute them to the team.
- Worked on the Library Clean-Up team to help organize the most current insurances in our patients charts.
- Work to improve out team productivity.
- I am the back up for my Manger with Transportation.
- Helped organize and start up our AWV and Cervical screen pilot programs.
- Do reminder calls to help improve our show rate which has climbed from 40% to 68%.
- Collaborate with IS to increase the Reach In show rate
- Collaborate with Engagement team to see if CC staff can help in their events to get new members to MPHC.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Work with my manger to ensure the team is meeting or exceeding our goals.
- Mange and oversee team when Manager is out of the office.
Referral Specialist
TriWest Healthcare Alliance
03.2019 - 05.2021
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Verified insurance benefits and eligibility for [Type] procedures before referring clients.
- Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
- Reduced wait times for specialist appointments by diligently following up on pending referrals.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Processed referral requests from patients, doctors and other health care professionals.
- Assisted with medical coding and billing tasks.
- Obtained prior authorization for surgical procedures.
- Built professional relationships with service providers.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Contributed to patient education by providing relevant information about their referral process and expectations.
Data Entry/Claims Processing Clerk
Target CW
11.2018 - 03.2019
- Adapted quickly to changes in company policy or industry regulations, ensuring continuous high-quality performance as a Claims Processing Clerk.
- Handled high volume of daily claims while consistently meeting deadlines and maintaining attention to detail.
- Checked documentation for accuracy and validity on updated systems.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Sort incoming mail, scan edit and correctly label claims.
- Helped process claims for Aetna, Molina and Oscar.
- Helped process an average of 30-40,000 claims per day.
- Performed data entry and a variety of computer tasks.
Medical Records Specialist
Ciox Healthcare
06.2018 - 12.2018
- Retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Retrieve electronic medical records or scan paper records.
- Responsible for collecting records for 3rd party payers.
- Responsible for collecting requested data using an encrypted flash drive or scanner and sending information securely to be processed.
- Followed exact procedures for handling transfers and other releases of medical records.
- Maintained patient records in compliance with security regulations.
- maintained strict HIPAA standards
- I would typically retrieve an average of 80-120 records per day.
- I worked with a variety of EMR systems.
Medical Assistant-HEDIS
Total Medical Staffing
06.2017 - 01.2018
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Worked on a contract with Optum Health where I did data entry on ASHA forms to ensure that HEDIS measures were captured on each visit..
- This position required great attention to detail.
- Processed 60-100 forms per day,
- I worked with multi[le providers to ensure compliance and accurate records were completed for Centers for Medicare/Medicaid.
LPN Office Nurse
Dependable Nursing
10.2015 - 03.2017
- Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
- Streamlined appointment scheduling processes, resulting in reduced wait times and increased patient satisfaction.
- Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.
- Completed paperwork and prior authorizations and scheduled appointments for patients.
- Administered medications and injections to patients.
- Implemented infection control measures throughout the office environment to maintain a safe atmosphere for both staff members and patients alike.
- Collaborated with interdisciplinary team members to develop individualized care plans for each patient based on their specific needs.
- Enhanced patient care by effectively administering medications and treatments as prescribed by physicians.
- Provided health education to patients on various topics such as medication management, disease prevention, and self-care strategies.
- Promoted patient safety and comfort during office visits by attentively monitoring their condition and promptly addressing any concerns or discomforts expressed.
- Sterilized instruments and equipment and stocked unexpired supplies and medications to prepare patient care areas.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Evaluated patient histories, complaints, and current symptoms.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
Education
No Degree - Medical Billing And Coding
Penn Foster Career School
Scranton, PA2018
Bachelor of Science - Administration of Criminal Justice
University of Phoenix
Tempe, AZ07.2007
No Degree - Practical Nursing
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.1987
Skills
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Customer Focus
- Employee Evaluation
- Regulatory Compliance
- Employee engagement
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
Languages
French
Elementary
Timeline
Team Lead Care Coordination
Mountain Park Health Center
05.2021 - Current
Referral Specialist
TriWest Healthcare Alliance
03.2019 - 05.2021
Data Entry/Claims Processing Clerk
Target CW
11.2018 - 03.2019
Medical Records Specialist
Ciox Healthcare
06.2018 - 12.2018
Medical Assistant-HEDIS
Total Medical Staffing
06.2017 - 01.2018
LPN Office Nurse
Dependable Nursing
10.2015 - 03.2017
No Degree - Medical Billing And Coding
Penn Foster Career School
Bachelor of Science - Administration of Criminal Justice
University of Phoenix
No Degree - Practical Nursing
Maricopa Community Colleges - Mesa Community College
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