Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kathy Delawder

Essex,MD

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers and outstanding active listening and multitasking abilities.

Overview

34
34
years of professional experience

Work History

Customer Service Representative

Walmart
Fallston, Maryland
03.2024 - Current
  • Assisted customers with product, returns, exchanges, issue tax exempt cards, cash in winning lottery tickets, send money via western union and money gram, bill pay, cash checks, and money orders, morning bank deposit.
  • I started out as a cashier, I have also worked in several department of a manager, Cap 1, OGP, overnight stocker, reset team.
  • I have worked for the company for almost 10 years.

Cook

E.A. Hawse Nursing and Rehabilitation Center
Baker, West Virginia
06.2023 - 11.2023
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Wrapped, dated and labeled food items in storage for safety and freshness.

Pension Administrator

Benefits Administration Corporation
Baltimore, MD
01.2006 - 05.2006
  • Reviewed pension plan documents and performed calculations to ensure accuracy of retirement benefits.
  • Created and maintained a database for tracking the pensioners' records, including contributions and withdrawals.
  • Processed requests for retirement distributions such as lump sums or annuities.
  • Severance and Annuity applications
  • Receive and apply retiree self payments to accounts.
  • Locate members through the IRS, update members information.
  • Enter employees hours worked.
  • Death beneficiary applications.
  • New member COBRA letters and pension applications.
  • Assist members in filling out annuity applications.

Administrative Assistant

Scheiner, Mister & Grandizio PA
Towson, MD
09.2004 - 01.2005
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars, travel arrangements, update his clients information. I was the person assistant to George Mister.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Created travel arrangements for senior managers according to their requirements.
  • Typed financial statements, audit letters, correspondence, and engagement letters
  • Assembled tax returns, client filing, filed for extensions.

Customer Service Representative

Doerfer Insurance Services
Towson, Maryland
03.2000 - 10.2000
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Enter customer payments for their policies.
  • COI's, FR19's, bank deposits, took and entered in quotes for insurance.

Secretary/Bookkeeper

Anderson & Associates LLP
Baltimore, Maryland
11.1998 - 03.2000
DoerferGrandizioScheiner
  • Provided administrative support to the office manager and other staff members.
  • Took care of Mr. Andersons rental property ledger books, A&A general ledger books, time and billing for the company, typed financial statements, W-2s, put tax returns together.
  • Tax library
  • Bank deposits and post office and general office duties.

Receptionist/Clerk

Weinberg, Griffith, Tucker & Jones PA
Timonium, Maryland
09.1992 - 10.1998
  • Answered incoming calls, transferred calls to appropriate personnel, and took messages.
  • Managed office supplies inventory and placed orders when necessary.
  • Performed data entry tasks accurately and efficiently.
  • Provided administrative support to other departments as needed.
  • Processed incoming mail on a daily basis and distributed it accordingly.
  • Maintained a neat and orderly workstation at all times.
  • Take deposits to the bank
  • Bank reconciliations, 1099 tax forms, W-2s, typed financial statements, print client organizers, process tax returns.

Receptionist/Clerk

Instrument Corporation Of America
Timonium, Maryland
01.1992 - 09.1992
  • Answered incoming calls, transferred calls to appropriate personnel, and took messages.
  • File open and closed purchase orders, packing slips and paid bills.
  • Phone orders, incoming and out going mail, debit memos, shipping.
  • Match invoices with packing slips so they could be paid, deposits, sometimes write out checks for bills to be paid.
  • Enter purchase orders into the the CRT.

Tax Processor

Walpert, Smullian & Blumenthal PA
Towson, MD
09.1990 - 05.1991
  • Processed federal, state, and local taxes for individuals and businesses.
  • Maintenance of all tax forms
  • Helped out in mail and file room when needed.
  • Special copying projects
  • Helped clients with forms over the phone or in person.

Education

High School Diploma -

Patterson High School
Baltimore, MD
06-1985

Skills

  • Inbound And Outbound Calling
  • Executive Management Support
  • Clerical Support
  • Customer Complaint Resolution
  • Ms Office Applications
  • Account Updates
  • Ms Office
  • Multi-Line Phone Systems
  • 10-Key
  • Customer Correspondence
  • Billing Inquiries
  • Bookkeeping
  • Skilled Multi-Tasker
  • Inventory Assistance
  • Scheduling

References

References available upon request.

Timeline

Customer Service Representative

Walmart
03.2024 - Current

Cook

E.A. Hawse Nursing and Rehabilitation Center
06.2023 - 11.2023

Pension Administrator

Benefits Administration Corporation
01.2006 - 05.2006

Administrative Assistant

Scheiner, Mister & Grandizio PA
09.2004 - 01.2005

Customer Service Representative

Doerfer Insurance Services
03.2000 - 10.2000

Secretary/Bookkeeper

Anderson & Associates LLP
11.1998 - 03.2000

Receptionist/Clerk

Weinberg, Griffith, Tucker & Jones PA
09.1992 - 10.1998

Receptionist/Clerk

Instrument Corporation Of America
01.1992 - 09.1992

Tax Processor

Walpert, Smullian & Blumenthal PA
09.1990 - 05.1991

High School Diploma -

Patterson High School

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Kathy Delawder