Kathy Denman
Syracuse,NY
Summary
Multitasking with the ability to manage numerous objectives simultaneously. Organized and efficient. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
30
30
years of professional experience
Work History
Director of Operations
Iheartmedia.
04.2001 - Current
- Oversee day-to-day staffing and traffic reporting for 9 markets throughout New York and Canada.
- Mentored and coached team members to foster productive and engaging work environment.
- Established and monitored quality assurance standards to achieve operational excellence.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Monitored and coordinated workflows to optimize resources.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
Manager of Operations
Metro Networks
06.1994 - 03.2001
- Traveled to locations of new operations centers across the country to establish company protocols and operations.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications,
- Identified and resolved unauthorized, unapproved, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered incoming leadership to effectively manage and budget.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
Associate of Arts - English
Niagara County Community College
Sanborn, NY06.1984
Associate of Arts - Communications And Media Arts
Niagara County Community College
Sanborn, NY06.1984
Bachelor of Science - Sociology
Niagara University
Niagara Falls, NY05.1982
Associate of Science - Psychology
Niagara University
Niagara Falls, NY05.1982
Skills
- Operation of multiple computer platforms and programs
- Organization and coordination
- Process Improvements
- Leadership Training
- Risk Mitigation
- Capital Spending
- Process Improvement
- Operations Oversight
- Cost Control
Timeline
Director of Operations
Iheartmedia.
04.2001 - Current
Manager of Operations
Metro Networks
06.1994 - 03.2001
Associate of Arts - English
Niagara County Community College
Associate of Arts - Communications And Media Arts
Niagara County Community College
Bachelor of Science - Sociology
Niagara University
Associate of Science - Psychology
Niagara University
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