Kathy Dollevoet
Appleton,WI
Overview
26
26
years of professional experience
Work History
DOC
Oshkosh Correctional Institution
09.2023 - Current
- Overseeing and supervising ‘People In Our Care’ in a large-scale food setting
- Maintain a secure and safe environment while working in close proximities with PIOC
- Manage conflict as needed
- Oversee all areas of kitchen, Observe Behaviors and actions of PIOC
- Plan Menus for dietary Needs as well as Ordering preparedness/Inventory
- Set up/Prepare all areas on a daily basis for readiness when PIOCs arrive
Office/Sales/Hiring
Fox Cities Area
07.2022 - 09.2023
- Set appointments to meet with clients to gain insight on design of build
- Engage/Build relationship & Trust with Clients
- Meet at job sites with builders; Maintain Rapport; Check for follow up/progression
- Organize/Track project timelines, Calendar of events
General Manager
The LOFT
01.2022 - 07.2022
- Realigning the team back to Customer Focused Mind set.
- Engaging with former clients continuing to build relationships.
- Growth on ADS, CSAT scores, overall experience
- Rebuild a Team for Scheduling & needs of the business (ie: covid/ hours)
Relationship Banker
Old National Bank
09.2020 - 04.2021
- Customer focused; support client’s financial needs; process large transactions; respond to/resolve client inquiries
General Manager
Pandora
03.2018 - 08.2020
- Built a customer focused team for a new store opening, with high associate retention rate. Maintained tenured staff
- Consistently Coach, Develop, Train, Give feedback; Implement HR practices PAF/CAN as necessary
- Engage with clients to uncover needs, build relationships
- Consistently open credit cards, achieving selling goals
- Strategically plan during tough Covid operations
General Manager
The NORTH FACE OUTLET
01.2016 - 01.2018
- Prepped, planned, recruited, hired, and scheduled a team for a successful Brand NEW Store Grand Opening!
- Developed Leader & Associates to next level promotions
- Consistently top performer in Dist. conversion
- Consistent passing Shrink results
- Strong partnership with Security Due to Outdoor location/Product
General Manager/District Lead
LOFT
08.2012 - 01.2016
- Prepped, planned, recruited & hired for a complete new store Opening with top retention rate
- Lead Multiple Stores within District while successfully impacting their business (Credit, Shrink, Volume, Hiring needs...) and still achieving own team Store Goals.
- Developed many team members to next level promotions
- Facilitated numerous new SM onboarding/training
- Consistently made credit card goals, achieving top rankings within District as well as within the Company
- Lead another COMPLETE new store opening with in the district, including recruiting an SM, ASM, etc, while running my own store
- Engagement captain within district (achieving a top score in district survey results)
- Creates Team environment, selling culture. Builds Morale & Motivates
- Travelled within company to help with Store openings/visual
General Manager
COACH
09.2010 - 08.2012
- Realign Team For a strong selling culture
- Implemented Effective HR practices PAF:CAN
- Strong Partnership with DM for personal Development
- Increase store Conversion, ADT, UPT comp LY
- Increase Customer Experience/Secret Shop overall score 97% Year End
- Relationship Building Within Store, Ability to drive sales through phone calls, Return on Investment (ROI), clienteling
- Consistently met Shrink results
SM/Co
LIMITED Brands
01.2000 - 01.2010
- Lead store to top volume goals within company (Bath & Body) ~This location was also a top traffic and transaction store within company!
- Facilitated Corporate visits, including on Black Friday (Bath &Body)
- Highly focused on ensuring exceptional customer experience
- Promote Teamwork by creating a positive working environment
- Maintain a store with high morale & retention (80+ associates/hol)
- Lead several new Store Remodels and Store Openings (Limited & Bath & Body)
- Consistently met shrink results
- (Worked Within Company at different divisions ie: Limited Too/ The Limited /Bath & Body Works)
Education
High School Diploma - Business Co-Op
Little Chute
WisconsinSkills
- Led teams in fostering a positive and collaborative work environment Championed customer service excellence by implementing best practices Drove problem-solving initiatives to enhance operational efficiency Oversaw time management strategies to optimize productivity Cultivated a culture of attention to detail across projects Promoted flexibility and adaptability in team dynamics Established a reputation for dependability and responsibility in all roles Communicated effectively to influence stakeholders and drive decisions Utilized critical thinking to navigate complex challenges Organized resources strategically to support project objectives Made informed decisions to advance team goals
Timeline
DOC
Oshkosh Correctional Institution
09.2023 - Current
Office/Sales/Hiring
Fox Cities Area
07.2022 - 09.2023
General Manager
The LOFT
01.2022 - 07.2022
Relationship Banker
Old National Bank
09.2020 - 04.2021
General Manager
Pandora
03.2018 - 08.2020
General Manager
The NORTH FACE OUTLET
01.2016 - 01.2018
General Manager/District Lead
LOFT
08.2012 - 01.2016
General Manager
COACH
09.2010 - 08.2012
SM/Co
LIMITED Brands
01.2000 - 01.2010
High School Diploma - Business Co-Op
Little Chute