Kathy Dompke
Algonquin,IL
Summary
Client-focused professional with extensive experience in customer service, application processing, and relationship management. Delivers effective solutions through strong communication and attention to detail while managing multiple priorities in fast-paced environments. Proficient in CRM and property management systems, demonstrating a proven ability to quickly adapt to new technologies.
Overview
1
1
Certification
36
36
years of professional experience
Work History
Leasing Agent
Redwood Residential, LLC
West Dundee, USA
07.2021 - 07.2025
- Provided friendly, professional service to prospective and current residents, promptly addressing inquiries to boost resident satisfaction.
- Processed lease applications and maintained accurate leasing documentation, demonstrating strong attention to detail.
- Coordinated move-in processes, managing documents, keys, remotes, and final walkthroughs to ensure seamless transitions for new residents.
- Performed daily walkthroughs of model and vacant units and communicated maintenance or readiness needs.
- Compiled weekly activity reports and maintained precise records, enabling effective team follow-up and performance tracking.
- Used OneSite, Onsite, Knock, Yardi, CRM, and Courtesy Connect to manage customer information, communication, and workflow.
Realtor
Klear Brokers Inc.
Crystal Lake, USA
04.2019 - 03.2021
- Coordinated property searches, appointments, negotiations, and transactions to enhance client experience.
- Cultivated lasting client relationships by actively listening to needs, addressing questions, and delivering timely, personalized service.
- Delivered market insights and tailored recommendations to support informed client decisions.
- Partnered with clients and team members to swiftly resolve issues and maintain transaction momentum.
Realtor
Coldwell Banker
Chicago, USA
04.2017 - 04.2019
- Cultivated strong client relationships by actively listening, responding promptly, and delivering personalized service to enhance client satisfaction.
- Facilitated seamless property searches, appointments, negotiations, and transactions to maximize client satisfaction and retention.
- Used MLS daily to research properties, maintain accurate information, and efficiently respond to client requests.
- Provided comprehensive market insights and tailored recommendations while upholding a client-focused, professional approach.
Sales Representative / CEO
K&K Enterprises, Inc.
Elgin, USA
01.1990 - 01.2012
- Negotiated national contracts to foster strong partnerships with manufacturers and business partners, enhancing collaboration and trust.
- Managed customer and business relationships, ensuring responsive service and follow-up satisfaction that strengthened client loyalty.
- Represented the company at more than 15 national trade shows annually, communicating with customers, vendors, and business partners.
- Established operational systems, including databases and sales-team processes, to streamline organization and improve service delivery.
Skills
Certification
- Real Estate License
- National Realtors Association
Core Customer Service Skills
- Customer Service & Client Support
- Communication & Active Listening
- Issue Resolution
- Relationship Building
- Administrative Support
- Data & Document Accuracy
- Application Processing
- Follow-Up
- Teamwork
- Time Management
- CRM Systems
- Microsoft Office
- OneSite
- Yardi
- Knock
- Onsite/Onesiter
- Courtesy Connect
Timeline
Leasing Agent
Redwood Residential, LLC
07.2021 - 07.2025
Realtor
Klear Brokers Inc.
04.2019 - 03.2021
Realtor
Coldwell Banker
04.2017 - 04.2019
Sales Representative / CEO
K&K Enterprises, Inc.
01.1990 - 01.2012