Kathy Dwyer
Sanford,NC
Summary
Dedicated professional with over 7 years of experience in customer service roles. Known for creating welcoming environments and effectively resolving guest issues. Committed to enhancing guest satisfaction and fostering strong communication between staff and clients.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Security Officer
Staff-1 Services Group
- Conducted regular patrols to identify and address potential security risks.
- Monitored premises to ensure safety and compliance with security protocols.
- Responded promptly to incidents, documenting findings for further review.
- Collaborated with law enforcement during investigations and emergencies.
- Implemented access control measures, verifying credentials of visitors and employees.
- Assisted in training new security personnel on protocols and procedures.
Guest Relations Associate/Usher
Fayetteville Woodpeckers
05.2019 - Current
- Delivered exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Facilitated communication between guests and staff to enhance overall experience and satisfaction.
- Participated in regular meetings with department heads to provide updates on guest relations efforts and discuss areas for potential improvement.
- Safeguarded sensitive information by adhering to privacy policies when handling confidential guest data.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable a welcoming and comfortable environment for guests.
Substitute Teacher, K-12
Harnett County Schools
05.2007 - Current
- Delivered engaging instruction across diverse subjects to K-8 students, fostering a positive learning environment.
- Utilized educational technology tools to facilitate interactive learning experiences and improve student engagement.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Managed classroom behavior effectively, promoting respect and cooperation among students during lessons.
- Collaborated with permanent staff to enhance curriculum delivery and support student success in core subjects.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Supervised lunchroom and recess activities.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Customer Service Representative
Wal-Mart Store
05.1997 - 01.2004
- Assisted customers with inquiries, providing accurate information and resolving issues in a timely manner.
- Processed transactions efficiently using point-of-sale systems to enhance customer experience.
- Maintained product knowledge to effectively communicate features and benefits to customers.
- Collaborated with team members to improve service delivery and ensure customer satisfaction.
- Trained new staff on customer service protocols and operational procedures to ensure consistency.
- Handled returns and exchanges, adhering to store policies while maintaining positive customer relations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Science - Criminal Justice
Central Carolina Community College
Sanford, NC01-2001
Skills
- General security
- Access control
- Screening wands
- Shift work experience
- Reliability
- Work ethic
- Complaint resolution
- Customer service
- Active listening
- Critical thinking
- Relationship building and management
- Adaptable
Certification
- Effective Teacher Training -
Timeline
Guest Relations Associate/Usher
Fayetteville Woodpeckers
05.2019 - Current
Substitute Teacher, K-12
Harnett County Schools
05.2007 - Current
Customer Service Representative
Wal-Mart Store
05.1997 - 01.2004
Security Officer
Staff-1 Services Group
Associate of Science - Criminal Justice
Central Carolina Community College