Kathy Eager
Hamilton,NY
Summary
Proven Front Desk Agent at White Eagle Conference Center, adept in guest services and problem-solving, ensuring seamless experiences for guests. Excelled in hospitality services, achieving positive feedback and repeat business through personalized attention. Skilled in cash handling and guest relations, fostering strong relationships and resolving issues promptly for a high satisfaction rate.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
White Eagle Conference Center
05.2015 - 08.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Skills
Customer Service
Guest Services
Problem-solving skills
Cash Handling
Hospitality services
Guest Relations
Registration
Reservations
Timeline
Front Desk Agent
White Eagle Conference Center
05.2015 - 08.2024
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