Summary
Overview
Work History
Education
Skills
Timeline
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Kathy Edwards

Flint,MI

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Arise/Comcast
Flint, MI
02.2017 - 09.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Office Manager

Service Direct
Flint, MI
09.2021 - Current
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.

Education

Bachelor of Arts - Health Administration

Brookline College - Phoenix
Phoenix, AZ
04.2018

Skills

  • Report Creation
  • Credit Card Payment Processing
  • Report Generation
  • De-escalation Techniques
  • [40] wpm Typing Speed
  • Data Entry
  • Issue and Complaint Resolution
  • Transaction Processing
  • Order and Refund Processing
  • Customer Service
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Needs Assessment
  • Customer Account Management
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Verbal and Written Communication
  • Upselling Products and Services
  • Building Customer Trust and Loyalty
  • Call Documentation
  • Senior Leadership Support
  • High-Energy Attitude
  • Call Center Operations
  • Shipping and Receiving Understanding

Timeline

Office Manager

Service Direct
09.2021 - Current

Customer Service Representative

Arise/Comcast
02.2017 - 09.2021

Bachelor of Arts - Health Administration

Brookline College - Phoenix

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Kathy Edwards