Summary
Overview
Work History
Skills
Timeline
Generic

Kathy Elder

Summary

Enthusiastic, creative, patient service representative with extensive experience across broad industries in (healthcare, human resources, and call centers). Excellent problem-solving skills with a strong orientation in serving customers and patients. Able to work under pressure in fast-paced, time-sensitive environments. Display ability in assessing problem areas and offering recommendations, resulting in increased productivity and profitability. Background encompasses strong leadership skills as well as the ability to establish, build and maintain positive relationships with clients, vendors, and all levels of management. Outstanding listening and writing skills. Energetic, personal and possess an upbeat attitude while working with team members.

Overview

12
12
years of professional experience

Work History

Human Resources Coordinator

Reliant At Home
07.2020 - Current
  • Maintain and update employee records in the HRIS (Human Resources Information System) for Home Health, Hospice and Caregiver Services for all locations.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Data analyzer ran varies reports against the database looking for inconsistencies and discrepancies and corrections for documentation needed to stay in compliance.
  • Ensure compliance with employment laws and regulations and company policies.
  • Provide general administrative support to the HR team, such as assisting in coordinating events, training. and generating reports and provide HR data
  • Conduct the onboarding process for new hires, including conducting orientation, for new hires, including paperwork completion and training coordination
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.

Medical Education Coordinator

Christ Medical Center
03.2018 - 03.2020
  • Program Oversight responsibilities
  • Administrative fellowship/residency training program.
  • Works with the Program Director anticipates Project for the program.
  • Supports the fellowship and residency program recruitment and manages the application screening process for eligible applicants via the Electronic Residency Application System (ERAS), applying various filters as per program guidelines.
  • Oversees and ensures coordination of scheduling for rotations, conferences, lectures, implementation of competencies, performance evaluations and all the program required activities including ACLS, standardized patients, etc.
  • Compiles data, analyzes, summarizes, and creates reports as required.
  • Utilizing the Medhub Residency information system – ensures timely submission and upkeep of fellows and resident data, proactively implements new features/modules of the system that enhances the management of the program including, but not limited to fellow performance/evaluation, procedure tracking, duty hour tracking, electronic portfolio, maintaining and graduate data.
  • Track expense utilizing excel or word, update monthly and provided to the Manager of Medical Education.
  • Plans and organizes all special events for the fellowship/residency including graduation

Referral Specialist

Dupage Medical Group
02.2017 - 02.2018
  • Received documents requests for referrals from Primary Care Physicians, Specialists and Ancillary providers.
  • Contacted review organizations and insurance providers for approvals and submit requested documents.
  • Verified member eligibility and benefit coverage level, including obtaining information on coordination of benefits and third-party liability information as needed.
  • Evaluated referral request to ensure special codes, place of service, service type, provider and required medical information is available for submission to insurance carriers.
  • Contacted medical providers to ensure client medical information is obtained for referral submission.
  • Performed various data entry duties, including application of ICD-10 and CPT coding with physicians and insurance providers

Insurance Verification Specialist

Advocate Medical Group
02.2015 - 02.2017
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Assisted patients with understanding personalized insurance coverage and benefits.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Updated patient registration information verifies insurance eligibility and transfer invoices to correct insurance providers; as well as invoice related claims to insurance companies.
  • Maintained strong knowledge of Medicare, Medicaid, PPO, HMO, POS, AND commercial insurance providers
  • Maintained knowledge of coding, compliance, contracting and credentialing regarding any identified issues.
  • Keyed in patients' registration and insurance inform

Patient Access Associate

Elmhurst Memorial Hospital
11.2011 - 09.2014
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Greeted 100 plus new patients' daily and completed patient registration forms. Obtained medical and insurance information and entered patient data into the hospital's electronic data systems (Epic, NextGen and Meditech). Called insurance provider and verified coverage. • Provided inbound and outbound phone coverage for multi-specialty physician's office. Scheduled and updated physicians' appointments calendar and entered patients' medical records. Obtained and entered patients' demographic, clinical, financial information into the computer system. Interview patients to obtain information required for admission.
  • Prepared admitted and discharged records and forwarded them to proper departments. Explained a variety of admission forms and policies; obtained patients' signatures, discussed financial responsibility and offered payment options.

Skills

  • Human Resources Audits
  • Compensation Benefits
  • HR Policies & Administration
  • HRIS Maintenance
  • Recruiting support
  • Employee Onboarding
  • Work Orders/Notices
  • New Hire Orientation

Timeline

Human Resources Coordinator

Reliant At Home
07.2020 - Current

Medical Education Coordinator

Christ Medical Center
03.2018 - 03.2020

Referral Specialist

Dupage Medical Group
02.2017 - 02.2018

Insurance Verification Specialist

Advocate Medical Group
02.2015 - 02.2017

Patient Access Associate

Elmhurst Memorial Hospital
11.2011 - 09.2014

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Kathy Elder