Kathy Eldred
Boca Raton,FL
Summary
Dynamic Practice Manager with a proven track record at Dermatology Consultants of South Florida, excelling in practice management and regulatory compliance. Spearheaded initiatives that enhanced workflow efficiency and improved patient satisfaction. Adept at staff recruitment and conflict resolution, fostering a collaborative environment that drives practice growth and operational success.
Overview
29
29
years of professional experience
Work History
Practice Manager, Insurance, Billing, Front Desk
Dermatology Consultants of South Florida
Coral Springs, FL
06.1996 - 05.2025
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Coordinated staff recruitment, training, and scheduling activities.
- Managed vendor relationships for supplies and services related to the practice.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Maintained electronic record management (EMR) systems to store data and develop reports.
- Ordered supplies needed and kept tabs on inventory levels.
- Communicated with patients with compassion while keeping medical information private.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Recruited, hired and trained new medical and facility staff.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Educated patients on their insurance benefits and coverage limitations.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Updated patient accounts with insurance verification information to ensure accurate billing.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Responded to patient inquiries regarding insurance coverage and billing issues.
- Handled billing related activities focused on medical specialties.
- Utilized electronic medical records (EMR) systems for documenting verification processes.
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
- Coordinated with the billing department to ensure correct insurance information is applied to claims.
- Assisted in training new staff on insurance verification procedures and best practices.
- Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Handled sensitive information in a confidential manner.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Responded to customer inquiries via phone, email, and in person.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
Education
Associate of Arts - Accounting And Finance
Broward College
Fort Lauderdale, FL05-1984
Skills
- Practice management
- Electronic medical records
- Appointment scheduling
- Staff recruitment
- Regulatory compliance
- Customer service
- Inventory management
- Team leadership
- Conflict resolution
- Patient communication
- Workflow planning
- Managing files and records
- Electronic health records
- Supplies ordering
- Employee performance
- Employee operations
- Payroll administration
- Managing medical practices
- Schedule management
- Medical personnel recruitment
- Hiring medical personnel
- New hire training
- Staff management
- Workflow management
- Workflow efficiency
- Relationship building
- Staff supervision
- Adaptability
References
References available upon request.
Timeline
Practice Manager, Insurance, Billing, Front Desk
Dermatology Consultants of South Florida
06.1996 - 05.2025
Associate of Arts - Accounting And Finance
Broward College
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