Kathy Ellis
Administrative And Retail Professional
Mechanicsville,VA
Summary
Driven administrative and retail professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer and client problems. Enthusiastic executive assistant eager to contribute to team / business success through hard work, attention to detail and excellent organizational skills. Sells retail and online grocery products while adapting to new industry trends and changing customer desires.
Clear understanding of identifying customer and client needs, with training in human behavior and motivation. Eager to learn, grow and excel in healthcare, financial tech, and retail services industry.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, leveraging excellent time management, exceptional work ethic, and problem-solving skills.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Senior Apparel Team Associate
Kroger
Mechanicsville, VA
11.2016 - Current
- Assisted in implementation and maintenance of planograms.
- Monitored over 200 customers daily for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Increased business sales by 18% utilizing education in retail sciences and psychology studies.
- Pursued learning opportunities to advance knowledge and take on leadership positions.
- Contributed to team success by completing jobs quickly and accurately.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided superior customer service leadership by greeting and assisting customers.
Preschool Teacher
La Petite Academy Inc.
Glen Allen, VA
02.2016 - 11.2016
- Developed curriculum to advance physical, emotional, social and cognitive growth of children.
- Maintained organized, fun and interactive classroom to help over 15 children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Organized and facilitated monthly parent support group meetings.
- Planned nutritionally-balanced menus for students by studying current dining trends.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Front End Team Lead
Golden Corral
Glen Allen, VA
01.2015 - 02.2016
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Controlled shrinkage 15% by utilizing inventory management procedures and stock rotation policies that were lagging.
- Mentored new team members on sales software system operation.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Trained team members in successful strategies to meet operational and sales targets.
Sales Associate
Rugged Warehouse
Glen Allen, VA
02.2015 - 02.2016
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained records related to sales, returns and inventory availability.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Provided positive first impressions to welcome existing, new and potential customers.
- Grew sales and boosted profits by over 10% relative to other associates, applying proactive management strategies and utilizing enhancing sales training.
Executive and Personal Assistant
HealNet
Glen Allen, VA
03.2011 - 02.2016
- Served as point of contact between 3 clients and multiple managerial staff.
- Attended meetings, took notes and tracked action items.
- Maintained appropriate filing of personal and professional documentation.
- Organized and attended meetings and compiled related documents and reports.
- Answered numerous phone calls daily and addressed customer questions and concerns to promote satisfaction and continued business.
- Used discretion when handling confidential information.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Scheduled and accompanied clients to medical appointments.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Planned activities to encourage movement, stretching and strength building.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Built strong relationships with clients to deliver emotional support and companionship.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Bachelor of Science - Family And Consumer Sciences
Liberty University
Lynchburg, VA 09.1994 - 06.1997
Associate of Arts - Liberal Arts And Sciences
Nassau Community College
Garden City, NY 1991.09 - 1994.06
Skills
Team Building
undefinedAccomplishments
- Achieved #1 in store by completing continuing education requirements with accuracy and efficiency.
- Sales - Increased sales by 18% over a two year period for in-store sales year over year.
Timeline
Senior Apparel Team Associate
Kroger
11.2016 - Current
Preschool Teacher
La Petite Academy Inc.
02.2016 - 11.2016
Sales Associate
Rugged Warehouse
02.2015 - 02.2016
Front End Team Lead
Golden Corral
01.2015 - 02.2016
Executive and Personal Assistant
HealNet
03.2011 - 02.2016
Bachelor of Science - Family And Consumer Sciences
Liberty University
09.1994 - 06.1997
Associate of Arts - Liberal Arts And Sciences
Nassau Community College
1991.09 - 1994.06
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