Summary
Overview
Work History
Education
Skills
Timeline
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Kathy Evans

Weaver

Summary

Skilled Flooring Sales Specialist with extensive knowledge of floor covering options, available brands and pricing structures. Detail-oriented and proactive in handling customer concerns. Known for individualized sales and great negotiation. Reliable and upbeat sales specialist successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

19
19
years of professional experience

Work History

Flooring Sales Specialist

Lowe's
10.2022 - Current
  • Assisted customers with selecting appropriate floor types and styles.
  • Demonstrated features of different floor options and overcame objections with knowledgeable responses.
  • Discussed pricing, additional charges and payment plans during sales process.
  • Maintained in-depth understanding of all available brands and types of flooring available to customers.
  • Followed up with customers to assess satisfaction, answer questions and resolve concerns.
  • Drove team revenue totals by bringing in top sales numbers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

CSA Hardware, Tools

Lowe's
06.2020 - 10.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided backup support for organizational leadership.

Team Leader

International Automotive Components
07.2004 - 12.2019
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Collected, arranged, and input information into database system.
  • Observed packing operations to verify conformance to specifications.

Education

No Degree - Medical Assisting

Gadsden Business College
Rainbow City, AL
07.2004

Skills

  • Interior Design Understanding
  • Cash Register Operations
  • Program Promotion
  • Client Relationships
  • Flooring Knowledge
  • Credit and Debt Card Processing
  • Stock Control
  • Client Satisfaction
  • Special Requests
  • Cash Counting
  • Inventory Control Processes
  • Client Needs Assessment
  • Basic Mathematical Skill
  • Computer Literacy
  • Accurate Money Handling
  • In-Store Sales
  • Sales Contracts
  • Meeting Sales Goals
  • Retail Metrics and Goals
  • Goal-Driven

Timeline

Flooring Sales Specialist

Lowe's
10.2022 - Current

CSA Hardware, Tools

Lowe's
06.2020 - 10.2022

Team Leader

International Automotive Components
07.2004 - 12.2019

No Degree - Medical Assisting

Gadsden Business College

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Kathy Evans