Summary
Overview
Work History
Education
Skills
Timeline
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Kathy Fields

Diana,TX

Summary

Dynamic sales agent with a proven track record at American National Insurance Company, excelling in client relations and closing sales. Skilled in building rapport and providing tailored product recommendations, I consistently enhance customer satisfaction while maintaining data integrity through precise record-keeping. Committed to delivering exceptional service and effective problem resolution.

Overview

29
29
years of professional experience

Work History

SALES AGENT

American National Insurance Company
12.2000 - Current
  • Assisted customers in identifying needs and recommending appropriate products.
  • Processed sales transactions efficiently using point-of-sale systems.
  • Maintained knowledge of product features and benefits to address customer inquiries.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Recorded accurate and efficient records in customer database.

CUSTOMER SERVICE REPRESENTATIVE

Sitel Corporation
09.1998 - 11.2000
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.
  • Managed high volume of incoming calls while maintaining professionalism and service excellence.
  • Trained new team members on company policies, procedures, and customer service best practices.

CUSTOMER SERVICE REPRESENTATIVE

Alltel Communications
08.1998 - 09.1998
  • Responded to customer requests for products, services, and company information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

TEACHER AIDE

Gilmer Head Start Daycare
04.1997 - 07.1998
  • Assisted teachers in developing and implementing lesson plans for diverse student needs.
  • Supported classroom management, fostering a positive learning environment for students.
  • Assisted teachers with administrative tasks such as photocopying worksheets or grading papers efficiently without compromising quality feedback.

DATA ENTRY CLERK

Neiman Marcus NSC
12.1996 - 03.1997
  • Input accurate data into various databases, ensuring high levels of precision and consistency.
  • Review and verify data entries for completeness and correctness to maintain data integrity.
  • Organize and maintain electronic files, facilitating easy access to information for team members.
  • Completed data entry tasks with accuracy and efficiency.

Education

Associate of Applied Science - Office Administration

KILGORE COLLEGE
Kilgore, TX
05-1996

Office Technology Certificate - Office Administration

MCKINNEY JOB CORPS
McKinney, TX
09-1992

High School Diploma -

NEW DIANA ISD
Diana, TX
06-1989

Skills

  • Client relations
  • Customer assistance
  • Sales training
  • Technical support
  • Paperwork processing
  • Cold calling
  • Building rapport
  • Client analysis
  • Closing sales
  • Product and service sales

Timeline

SALES AGENT

American National Insurance Company
12.2000 - Current

CUSTOMER SERVICE REPRESENTATIVE

Sitel Corporation
09.1998 - 11.2000

CUSTOMER SERVICE REPRESENTATIVE

Alltel Communications
08.1998 - 09.1998

TEACHER AIDE

Gilmer Head Start Daycare
04.1997 - 07.1998

DATA ENTRY CLERK

Neiman Marcus NSC
12.1996 - 03.1997

Associate of Applied Science - Office Administration

KILGORE COLLEGE

Office Technology Certificate - Office Administration

MCKINNEY JOB CORPS

High School Diploma -

NEW DIANA ISD

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