Kathy Fitch-Fowlkes
Fernandina Beach
Summary
Results-driven Store Manager with extensive experience in retail operations at Belk Department Store. Expertise in customer service, inventory management, and team training enhances sales performance. Recognized for implementing effective merchandising strategies that improve employee morale and customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Store Manager
Belk Department Store
04.2016 - Current
- Enhanced store performance by leading daily operations and prioritizing customer satisfaction.
- Reduced excess stock and shrinkage through effective inventory control systems management.
- Improved sales techniques by developing staff training programs on product knowledge.
- Identified sales trends through data analysis, implementing successful merchandising strategies.
- Increased brand visibility by coordinating promotional events that drove customer traffic.
- Fostered collaboration and high morale by cultivating a positive team environment.
Assistant Store Manager
Belk
03.2013 - 06.2016
STM, OTM
Belk Department Store
2005 - 2013
STM
Belk
12.2000 - 07.2005
Facilities Manager
U-Play
05.1997 - 12.2000
Division Manager, Department Manager, STM
Belk
12.1982 - 04.1997
Education
Associate of Science - Merchandising Management
Danville Community College
Danville, VA06-1986
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- POS systems
- Recruitment and hiring
- Inventory control
- Team building and leadership
- Goals and performance
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Work Planning and Prioritization
Timeline
Store Manager
Belk Department Store
04.2016 - Current
Assistant Store Manager
Belk
03.2013 - 06.2016
STM
Belk
12.2000 - 07.2005
Facilities Manager
U-Play
05.1997 - 12.2000
Division Manager, Department Manager, STM
Belk
12.1982 - 04.1997
STM, OTM
Belk Department Store
2005 - 2013
Associate of Science - Merchandising Management
Danville Community College