Kathy Galvez
Woodburn,OR
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
3
3
years of professional experience
Work History
Office Manager
OYEN Emotional Wellness Center
12.2021 - 06.2024
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
Licensed Pharmacy Technician
Walgreens
03.2021 - 02.2022
- Enhanced patient care by accurately filling prescriptions and verifying medication dosages.
- Reduced wait times for customers by efficiently processing insurance claims and managing pharmacy inventory.
- Ensured compliance with state and federal regulations by maintaining accurate records of controlled substances.
- Improved customer satisfaction by providing friendly and knowledgeable assistance in selecting over-the-counter medications.
- Increased efficiency in prescription processing through proficient use of pharmacy management software systems.
- Aided pharmacists with compounding tasks for specialized medications tailored to individual patient needs.
- Maintained a clean and organized workspace that promoted efficiency while prioritizing patient confidentiality requirements per HIPAA guidelines.
- Counted and labeled prescriptions with correct item and quantity.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Medical Receptionist
OHSU Hospital
12.2020 - 03.2021
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
Cascade Senior High School
Turner, OR06.2016
Skills
- Supply Management
- Team Supervision
- Office Management
- Administrative Support
- Policy Development
- Billing
- Relationship Building
- Office Administration
- Scheduling and calendar management
- Staff Training
- Organizational Skills
- Mail handling
Timeline
Office Manager
OYEN Emotional Wellness Center
12.2021 - 06.2024
Licensed Pharmacy Technician
Walgreens
03.2021 - 02.2022
Medical Receptionist
OHSU Hospital
12.2020 - 03.2021
Cascade Senior High School
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