Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathy Gandarilla

Long Beach,CA

Summary

I am highly motivated, organized and detail-oriented candidate with more than 5 years experience supplying thorough customer service to our members. An individual who goes above and beyond and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

Reliable Merchandise Associate offering 5+ years of retail experience. Builds displays, updates signage and serves customer needs in fast-paced environments. Excellent time management and organizational skills with strong verbal and written communication abilities.

All of the experience and skills I have obtained throughout the years I am prepared in all aspects to handle all major responsibilities to ensure Costco’s members have an overall excellent experience while shopping here at Costco in signal hill.

Overview

17
17
years of professional experience

Work History

Front End Supervisor

Costco
11.2024 - Current
  • Supervised daily operations, ensuring optimal inventory management and customer service standards.
  • Trained and mentored team members on best practices for product presentation and merchandising.
  • Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
  • Monitored performance metrics, identifying trends to drive team accountability and productivity.
  • Collaborated with management to develop strategies for achieving sales goals and enhancing member satisfaction.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
  • Participated in regular meetings with upper management to discuss front-end performance metrics.

Merchandise

Costco
10.2022 - Current
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Updated pricing and signage to complete product displays and educate customers.
  • Stocking product while making it look ready to shop.
  • Keeping area maintained and clean at all times
  • Assisting member to my best potential
  • Updated signage and price tags to reflect current sales.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Supervisor in training program

Lead CSR

Target
07.2014 - 10.2020
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Planned schedules and workflows based on expected customer demands.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Reviewed associate performance to identify training needs.
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
  • Handled Type customers in fast-paced busy setting in coordination with solid team of 30 customer service associates.

Assistant Manager

Financial Services
06.2008 - 01.2012
  • Compiled annual recommendations for end of fiscal year budgets
  • Obtained signatures for financial documents and internal and external invoices
  • In charge of 10 employees at a given time
  • Planned and coordinated logistics and materials for board meetings, committee meetings, employee scheduling, and staff events
  • Manage all finances for the store and made sure all employees had enough for dispersal
  • Screened all visitors and directed them to the correct employee or office
  • Completed data entry, tracked resumes and maintained the applicant tracking system
  • Organized all new hire, security and temporary paperwork
  • Maintained a clean reception area, including lounge and associated areas.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Compiled financial data to comply with budget.
  • Created employee schedules to align coverage with forecasted demands.
  • Introduced new products or services, increased marketing activities and improved customer service to drive sales.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.

Education

LBCC -

Carson St
Long Beach, CA ‎

GED -

Wilson High School, th Street Long
East, California

Skills

  • Customer service-oriented
  • Accurate and detailed
  • Flexible
  • Appointment setting
  • Invoice processing
  • Multi-line phone proficiency
  • Employee training and development
  • Filing and data archiving
  • Cash Management
  • Merchandise Arrangements
  • Restocking Processes
  • End Cap Designs
  • Merchandise Presentation Standards

Timeline

Front End Supervisor

Costco
11.2024 - Current

Merchandise

Costco
10.2022 - Current

Lead CSR

Target
07.2014 - 10.2020

Assistant Manager

Financial Services
06.2008 - 01.2012

LBCC -

Carson St

GED -

Wilson High School, th Street Long

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