Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathy Gardiner

Morro Bay,CA

Summary

Experienced with providing attentive and compassionate care to individuals. Utilizes strong organizational skills to manage daily tasks and ensure safe environment. Track record of effective communication and problem-solving abilities in caregiving settings.

Overview

28
28
years of professional experience

Work History

Elder and Alzheimer’s Caretaker

Elder Living Solutions
02.2023 - Current
  • In home private personal care Very challenging but looking for other opportunities Handle all aspects of care as well as work closely with family members
  • Remained alert to problems or health issues of clients and competently responded.
  • Performed daily routines and activities for clients, including meal preparation, medication reminders, and hygiene assistance.

Call Center Representative

First Technology Federal Credit Union
11.2018 - 07.2023
  • Handle incoming calls from members worldwide including all sales opportunities. Close working relationship with other departments and management Met all sales requirements every quarter.
  • Handled 60+ inbound calls per shift to offer callers product and service information and generate quotes.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Call Center Representative

Safe Credit Union
10.2016 - 11.2018
  • Handle incoming calls for business as well as personal account.
  • Managed 50-60 calls per day maintaining composure under pressure while providing exceptional service.
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Improved first-call resolution rates by effectively utilizing resources and available tools.

Customer Care Rep IV

Consolidated Communications
01.1997 - 09.2016
  • The position functions as support for field technicians and the sales team
  • Day to day point of contact for customer questions and problem resolution
  • The position was fast paced and requires a high degree of accuracy, attention to detail, professionalism, organizational and time management skills.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.

Education

Associate of Arts - Educatoin

California State University, Hayward
Hayward, CA
01.1975

Associate of Arts - Education

California State University, Fullerton
Fullerton, CA
06.1972

Skills

  • Attention to Detail
  • Goal Oriented
  • Dependable
  • Team Player
  • Forward thinking- always looking for ways to improve

Timeline

Elder and Alzheimer’s Caretaker

Elder Living Solutions
02.2023 - Current

Call Center Representative

First Technology Federal Credit Union
11.2018 - 07.2023

Call Center Representative

Safe Credit Union
10.2016 - 11.2018

Customer Care Rep IV

Consolidated Communications
01.1997 - 09.2016

Associate of Arts - Education

California State University, Fullerton

Associate of Arts - Educatoin

California State University, Hayward

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Kathy Gardiner