Kathy Garner

• Provided professional services and support in a dynamic work environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Excellent communication skills, both verbal and written.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Performed medical records management, including filing, organizing and scanning documents.
• Obtained client medical history, medication information, symptoms, and allergies.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Taught patients about medications, procedures, and care plan instructions.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Sanitized, restocked, and organized exam rooms and medical equipment.

• Assessed each client’s skin through skin graphing, find the problematic areas, and prepare the perfect skincare regiment for the client to see the best and fastest results
• Able to make sure that each of the clients is happy, relaxed, and left wanting more by the end of each treatment
• Informed licensed nurse of any changes in patient condition/needs, of patient complaints, and of the patient/significant other educational needs.
• Passionate about learning and committed to continual improvement.
• Excellent communication skills, both verbal and written.
• Resolved problems, improved operations and provided exceptional service.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Administered injections, medications and treatments as directed by the physician.
• Provided assistance to medical staff in performing minor surgical procedures.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Preventing unauthorized visitors from entering the building, or visitors from entering unauthorized areas of the building
• First and foremost, serving as an ambassador to the public, using professionalism, tact, and decorum as guiding principles
• Writing reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Reported suspicious activities and persons to law enforcement.
• Checked and verified photo identification prior to granting facility access.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Investigated suspicious activities and persons to maintain security of premises.

• Helped maintain a professional reception area and make every patient feel welcome as I check them in and out of the office
• Prepared patient charts accurately and neatly for the clinic
• Checked in patients according to office protocol, verifying and updating patient information.

Medical billing

• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Taught patients about medications, procedures, and care plan instructions.
• Prepared lab specimens for diagnostic evaluation.
• Completed EKGs and other tests based on patient presentation in office.
• Obtained and documented patient medical history, vital signs and current complaints at intake.

• Assisted physician and patients which included scheduling, providing health information and forms, issuing prescriptions, and explaining pre-op material
• Maintained a cleaned environment, order and maintained the inventory of supplies including keeping exam rooms stocked
• Assisted provider during treatments, examinations, and testing as directed by provider.