Kathy Gordon-Swan

MidPen Housing

05.2021 - 05.2024

Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Managed a high volume of client requests, ensuring timely and effective service delivery.
Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
Resolved customer complaints and issues to drive satisfaction and loyalty.
Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Coordinated and monitored service activities to confirm work met all requirements.
Communicated with clients and service providers to provide updates on work progress.
Streamlined service coordination processes for improved team productivity and response times.
Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Collaborated with cross-functional teams to optimize service operations and improve client experiences.
Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
Addressed and resolved service-related issues, restoring client confidence and preventing potential loss of business.

Summary