Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Kathy Grant

Bellevue,Nebraska

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

32
32
years of professional experience

Work History

Supervisor

Omaha Steaks International
Omaha, NE
08.2017 - Current
  • Trained and supervised new employees to promote overall team productivity and consistent service.
  • Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Supervisor

American Red Cross
Omaha, NE
08.2012 - 08.2017
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Provided ongoing training to address staff needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Trained and supervised new employees to promote overall team productivity and consistent service.

Dispatcher/Jailer

Atchison County Sheriff's Office
Rock Port, MO
05.2008 - 04.2012
  • Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
  • Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
  • Issued clothing, bedding and other authorized items to inmates.
  • Observed conduct of inmates and protected from dangers.

Group Living Director

Tarkio Academy
Tarkio, Missouri
05.1995 - 08.2004
  • Worked with management team to develop operational goals aligned with business strategy.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Worked with management to create performance measurement, employee development and employee compensation strategies.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Recruited new employees and built relationships, driving visibility.

Assistant Manager

Hardee's
Mound City, Missouri
1993.05 - 1995.09
  • Hired, trained, and onboarded new employees.
  • Scheduled employees to ensure coverage and provide efficient service.
  • Did the balancing of drawers to ensure input and output were accurate.
  • Worked with Vendors to ensure inventory
  • Did regular inventory.
  • Make sure we were meeting and exceeding government efficiency guidelines.
  • Ensure the physical building was up to standards.
  • Make sure products were meeting expectations of our customers.
  • Dealt with customer and employee issues.
  • Issued disciplinary and terminations when necessary.

Manager

Bid Al's
St. Joseph, MO
05.1991 - 09.1993
  • Hired, trained, and onboarded new employees.
  • Scheduled employees to ensure coverage and provide efficient service.
  • Did the balancing of drawers to ensure input and output were accurate.
  • Worked with Vendors to ensure inventory.
  • Make sure we were meeting and exceeding government efficiency guidelines.
  • Ensure the physical building was up to standards.
    Make sure products were meeting expectations of our customers.
  • Dealt with customer and employee issues.
    Issued disciplinary and terminations when necessary.

Education

MBA -

Northwest Missouri State University
Maryville, MO
2001

Skills

  • Processes and Procedures
  • Experience in Leadership
  • Quantitative Skills
  • Improvement Plan Knowledge
  • Conflict Resolution
  • Customer Service
  • Training & Development
  • Organizational Skills
  • Problem Resolution
  • Good Work Ethic
  • Planning & Organizing
  • Team Building
  • Relationship Building
  • People Skills
  • Active Listening
  • Reliable & Trustworthy
  • Critical Thinking
  • Team Management

Timeline

Supervisor

Omaha Steaks International
08.2017 - Current

Supervisor

American Red Cross
08.2012 - 08.2017

Dispatcher/Jailer

Atchison County Sheriff's Office
05.2008 - 04.2012

Group Living Director

Tarkio Academy
05.1995 - 08.2004

Assistant Manager

Hardee's
1993.05 - 1995.09

Manager

Bid Al's
05.1991 - 09.1993

MBA -

Northwest Missouri State University

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Kathy Grant