Kathy Gregg
Petersburg,VA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
19
19
years of professional experience
Work History
Dual Customer Service Representative
Maximus
07.2015 - Current
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
- Developed extensive knowledge of Medicare and Marketplace to better assist customers.
- Claims and Dme trained to become more knowledgeable to advance my career with the company
- Researched and analyzed complex claims to determine next steps and possible outcomes.
Quality assurance
Amazon fulfillment ric 2
10.2014 - 06.2015
- Responsible for inventory and monitoring to ensure product availability and quality
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Assistant Manager
7- Eleven
09.2011 - 12.2013
- Responsible for staff training, compiled daily monetary reports and records, computed accurate sale prices for purchase, ensured customer satisfaction and resolved consumer complaints
- Accomplishment: Created new processes and systems to increase customer satisfaction.
Retail Sales Associate
Dillards
05.2011 - 08.2013
- Responsible for customer service, administered all point sale opening and closing, maintained knowledge of current promotions, policies and security practices.
Manager
Check N Go
12.2004 - 03.2009
- Managed local business operations and collections, coordinated and maintained staff schedules, accurately maintained store and bank records, interviewed hired, trained and supervised CSRS and was responsible for store profitability and marketing.
Education
diploma -
Southern Fulton high school
01.1985
Skills
- Excellent Communication Skills
- Strong Leadership & Management Skill
- Excellent Organization and Time Management Skills
Leadership Experience
Have over 24 years of management experience with excellent leadership skills in customer service
Communication Skills
Highly energetic, outgoing and detail-oriented. Proven ability to multi-task and provide excellent customer service.
References
Available upon request
Timeline
Dual Customer Service Representative
Maximus
07.2015 - Current
Quality assurance
Amazon fulfillment ric 2
10.2014 - 06.2015
Assistant Manager
7- Eleven
09.2011 - 12.2013
Retail Sales Associate
Dillards
05.2011 - 08.2013
Manager
Check N Go
12.2004 - 03.2009
diploma -
Southern Fulton high school
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