Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Kathy Hadipour

Customer service
Kansas City,MO

Summary

Dynamic customer service professional , excelling in conflict resolution and relationship building. Recognized for enhancing customer satisfaction through effective communication and proactive problem-solving. Committed to fostering loyalty and improving service processes, ensuring a customer-first approach in all interactions.

Experienced with providing top-tier customer service in business settings. Utilizes strong communication skills to resolve customer inquiries efficiently. Track record of maintaining high customer satisfaction through problem-solving and relationship building.

Diligent customer service representative with solid background in business customer service. Adept at resolving complex customer issues, leading to improved satisfaction and loyalty. Demonstrated ability in effective communication and problem-solving.

Results-driven customer service professional equipped with valuable experience in business environments. Proven ability to enhance customer satisfaction and retention through effective issue resolution and communication. Known for reliability, adaptability, and strong focus on teamwork.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Business Customer Service Representative

Cable Dahmer Automotive Group
10.2021 - 06.2025
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
  • Managed account updates in CRM systems, ensuring accurate records and timely service delivery.
  • Collaborated with cross-functional teams to address complex customer issues effectively.
  • Trained new representatives on company policies and customer service best practices.
  • Championed a customer-first mindset within the team, fostering a culture of empathy and understanding towards our clients'' needs.
  • Conducted regular follow-ups with clients, ensuring continued satisfaction and addressing any concerns promptly.
  • Maintained detailed records of client interactions, enabling efficient tracking of progress towards issue resolution or sales goals.
  • Streamlined communication with clients, providing thorough information on products and services tailored to their needs.
  • Implemented customer feedback initiatives that led to improved product offerings and enhanced overall user experience.

Service Representative

Legends Honda
11.2020 - 09.2021
  • Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
  • Assisted customers in selecting vehicles, providing detailed product knowledge and guidance.
  • Processed sales transactions accurately, ensuring compliance with dealership policies and procedures.
  • Collaborated with service department to schedule appointments and streamline workflow for improved efficiency.
  • Developed strong relationships with customers, fostering loyalty through personalized follow-up communication.
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
  • Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
  • Scheduled appointment to resolve more complex issues.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Sought ways to improve processes and services provided.40
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 50 customers each day.

Sales Business Development

McCarthy Auto Group
05.2016 - 09.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

General

Mitchell High School
Mitchell, IN

Certificate of Technical Studies - Medical Assistant

Heritage College
Wichita, KS

Some College (No Degree) - Business Administration

Heritage College
Wichita, KS

Skills

  • Customer service
  • Relationship building
  • Call center experience
  • Conflict resolution

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Business Customer Service Representative

Cable Dahmer Automotive Group
10.2021 - 06.2025

Service Representative

Legends Honda
11.2020 - 09.2021

Sales Business Development

McCarthy Auto Group
05.2016 - 09.2020

General

Mitchell High School

Certificate of Technical Studies - Medical Assistant

Heritage College

Some College (No Degree) - Business Administration

Heritage College
Kathy HadipourCustomer service