Kathy Hagey
Cove,OR
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated during my tenure at FedEx. Expert in GPS navigation and load organization, I excel in maintaining punctuality and fostering strong customer relationships. Achieved significant improvements in efficiency and safety, contributing to a reduction in fuel consumption expenses and an increase in on-time deliveries. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Delivery Courier
FedEx
11.2020 - Current
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
- Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company.
- Streamlined package processing by organizing incoming parcels according to priority level and destination location.
Delivery Courier
NAPA Auto Parts
09.2019 - 11.2020
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
- Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company.
- Streamlined package processing by organizing incoming parcels according to priority level and destination location.
- Improved overall customer satisfaction rates by addressing inquiries promptly and resolving concerns in a professional manner.
- Assisted with warehouse organization, effectively managing inventory and ensuring proper stock levels for smooth operations.
Medical Customer Service Representative
Norco, Inc.
01.2018 - 09.2019
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Responded to customer requests for products, services, and company information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Office Administrator/Chiropractic Assistant
Miller Chiropractic
07.2008 - 10.2017
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Education
High School Diploma -
Waverly Central High School
Waverly, TN05.1991
Skills
- Punctuality
- Vehicle Maintenance
- Deadline Adherence
- Working Independently
- Attention to detail
- Attention to confidentiality
- Payment Collection
- HIPAA Compliance
- Schedule Adherence
- Document Management
- Clerical Support
Timeline
Delivery Courier
FedEx
11.2020 - Current
Delivery Courier
NAPA Auto Parts
09.2019 - 11.2020
Medical Customer Service Representative
Norco, Inc.
01.2018 - 09.2019
Office Administrator/Chiropractic Assistant
Miller Chiropractic
07.2008 - 10.2017
High School Diploma -
Waverly Central High School
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