Kathy Halstead
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Over 22 years experience in the financial operations of the healthcare laundry business. Including Accounts Payable, Accounts Receivable, Payroll and implementation of various business systems.
Overview
44
44
years of professional experience
Work History
Business Manager
Up To Date Laundry, LLC
10.2009 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Managed Accounts Payable, Accounts Receivable, Payroll and implementation of various business systems.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Drafted reports and documentation to improve correspondence management and recordkeeping.
Sales Coordinator
G & K Services
01.2005 - 10.2009
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
Office Manager/Director of Finance
ITSI
05.1998 - 01.2005
- Managed Accounts Payable, Accounts Receivable, Banking
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Supervisor
National Geographic Society
03.1980 - 05.1998
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
High School Diploma -
Linganore High School
Frederick, MD06.1979
Skills
- Business Development
- Contract Management
- Staff Training
- Budget Administration
- Financial Oversight
- Policy Implementation
- Customer Service
- Documentation and Reporting
- Employee Motivation
- Sales and Marketing
- Data Confidentiality
- Financial Administration
Timeline
Business Manager
Up To Date Laundry, LLC
10.2009 - Current
Sales Coordinator
G & K Services
01.2005 - 10.2009
Office Manager/Director of Finance
ITSI
05.1998 - 01.2005
Supervisor
National Geographic Society
03.1980 - 05.1998
High School Diploma -
Linganore High School
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