Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maryssa Moore

Ruther Glen,Virginia

Summary

Guest Service Leader- I with three years of experience building customer loyalty and boosting retention by offering exemplary service. Excellent motivator and coach to multiple team members. Focused on delivering results by clearly communicating service and revenue goals. Expert at educating team members on customer service techniques.

Overview

6
6
years of professional experience

Work History

Guest Service Leader

Pilot Travel Centers
09.2020 - Current
  • Led over 10+ team members on a shift in specific areas by delegating tasks.
  • Operated cash register for cash, check, and credit card transactions.
  • Counted money in cash drawers at beginning and end of shifts.
  • Communicated with managers and other coworkers to discuss performance, financials, reports, violations, and general maintenance.
  • Observed employee performance for compliance with policies and standard operating procedures.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded to guest inquiries, complaints and special requests for customer satisfaction.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Handled day-to-day accounting processes and recorded deposits and tracked expenses.
  • Matched purchase orders with invoices and recorded necessary information.
  • Checked in Garda, and was in charge of balancing safe and money recycler.

Team Lead Trainer

Wawa
09.2019 - 09.2020
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Trained other employees in customer service and food safety
  • Greeted customers with smile and provided friendly service.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts.
  • Stocked, tagged and displayed merchandise.
  • Answered questions about store policies and addressed customer concerns.

Waitress/Bartender

Romas Italian Restaurant/Buffalo Wild Wings
06.2017 - 09.2019
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers and discussed specials
  • Followed health and safety regulations to minimize accidents, incidents and liability to restaurant.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Checked guests' identification before serving alcoholic beverages and monitored alcohol intake for appropriate levels to curtail inappropriate behaviors.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Intern

Hocking College
  • Planned medical coverage for away meets and tournaments.
  • Communicated with head trainer and doctors about patient needs.
  • Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice or while exercising.
  • Evaluated and triaged athletic injuries for doctor.
  • Developed and implemented preventative programs to minimize injuries.
  • Coordinated care with team doctors, athletes, families and coaches.
  • Devised rehabilitation and exercise plans to aid healing, build strength and prevent further injury.
  • Prepared equipment for strength training and rehabilitative care.
  • Filled out documentation for incidents, treatments and player records.
  • Worked under supervision of certified trainer to complete assessments, plan treatments and manage care.

Education

Associate of Science - Sports Medicine

Ohio University
Athens, OH
04.2019

High School Diploma -

Caroline High School
Milford, VA
05.2015

Skills

  • Loss Prevention
  • Inventory Control Processes
  • Documentation
  • Sales Strategies
  • Store Organization
  • Recordkeeping Compliance
  • Data Inputting
  • Cash Register Operations
  • Cash Counting
  • Delivery Schedules
  • Financials

Timeline

Guest Service Leader

Pilot Travel Centers
09.2020 - Current

Team Lead Trainer

Wawa
09.2019 - 09.2020

Waitress/Bartender

Romas Italian Restaurant/Buffalo Wild Wings
06.2017 - 09.2019

Intern

Hocking College

Associate of Science - Sports Medicine

Ohio University

High School Diploma -

Caroline High School

Similar Profiles

CREATE PROFILE
Maryssa Moore