Summary
Overview
Work History
Education
Skills
Timeline
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Kathy Harris

Lumberton,TX

Summary

Dynamic and customer-focused professional with extensive experience at Kroger, excelling in food preparation and customer service. Proven ability to enhance product visibility and drive sales through effective merchandising strategies. Skilled in inventory control and fostering customer loyalty, while maintaining high cleanliness standards and ensuring food safety compliance.

Overview

2025
2025
years of professional experience

Work History

Bakery Clerk

Kroger
  • Assisted customers in selecting bakery products, ensuring excellent service and satisfaction.
  • Maintained cleanliness and organization of bakery displays to enhance product visibility.
  • Operated baking equipment, adhering to safety standards and protocols.
  • Monitored inventory levels, restocking items as necessary to meet customer demand.
  • Collaborated with team members to improve workflow efficiency during peak hours.
  • Provided training for new staff on bakery operations and customer service techniques.
  • Resolved customer inquiries regarding products, fostering a welcoming shopping experience.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
  • Handled cash register transactions efficiently, ensuring accurate sales records and timely customer service.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
  • Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
  • Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
  • Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
  • Supported special events by preparing custom orders according to client specifications and time constraints.
  • Communicated effectively with store management regarding bakery operations, addressing potential issues proactively before they escalated into larger problems.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
  • Implemented creative merchandising techniques that enticed customers to purchase additional items from the bakery department.
  • Managed inventory, reducing waste by closely monitoring sell-by dates and customer demand.
  • Ensured freshness and quality of baked goods on display, leading to consistent customer compliments on product excellence.
  • Demonstrated proficiency in using bakery equipment safely and efficiently, minimizing downtime and accidents.
  • Engaged with customers to gather feedback on bakery products, using insights to guide future product development.
  • Provided exceptional customer service by quickly and accurately fulfilling special orders, increasing repeat business.
  • Maintained detailed records of sales and inventory levels, aiding in accurate forecasting and ordering.
  • Fostered team-oriented environment by assisting coworkers during rush hours, maintaining high productivity levels.
  • Trained new bakery clerks in proper handling and presentation techniques, ensuring uniform quality across team.
  • Addressed customer inquiries with knowledge and courtesy, building trust and enhancing shopping experience.
  • Conducted regular quality checks, maintaining high standards and minimizing customer complaints.
  • Streamlined baking schedule to meet peak customer times, ensuring availability of fresh products throughout day.
  • Implemented creative merchandising strategies, boosting visibility and appeal of bakery items.
  • Coordinated with suppliers to secure timely deliveries of baking ingredients, preventing shortages.
  • Reduced energy consumption by optimizing use of ovens and refrigeration units during off-peak hours.
  • Assisted in developing seasonal promotions, attracting more customers during peak holiday seasons.
  • Enhanced store atmosphere with meticulous organization and cleanliness of bakery section, contributing to welcoming environment for customers.
  • Improved efficiency by organizing storage area for easy access to frequently used ingredients and supplies.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Wrapped, boxed and weighed bakery department products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Meat Department Clerk

Kroger
11.2022 - 11.2024
  • Assisted customers with product selection and inquiries, enhancing shopping experience.
  • Maintained cleanliness and organization of meat display cases for optimal presentation.
  • Operated slicing and packaging equipment to prepare products for sale efficiently.
  • Monitored inventory levels, reporting shortages to ensure product availability.
  • Followed safety protocols to ensure compliance with health regulations in meat handling.
  • Collaborated with team members to achieve daily departmental goals and improve workflow efficiency.
  • Provided training support to new hires on operational procedures and customer service standards.
  • Implemented best practices for stock rotation, minimizing waste and maximizing freshness.
  • Wrapped, weighed and filled product with efficiency to manage high volume of customers.
  • Packaged meat products securely using appropriate wrapping materials to ensure freshness during transport home from store by customers.
  • Followed proper safety, handling, and cross-contamination procedures.
  • Handled customer concerns or complaints with professionalism and care, reinforcing a positive company image and cultivating long-term relationships.
  • Maintained a clean and organized meat department workspace, ensuring product quality and safety for consumers.
  • Adhered to strict food safety guidelines when handling raw products, protecting both consumer health and company reputation.
  • Responded quickly to out-of-stock situations by replenishing supplies or identifying suitable alternatives for customers.
  • Restocked products based on available inventories and customer demands.

Lead @ Store Level

PL Marketing
03.2015 - 04.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High School Diploma -

Lumberton High School
Lumberton, TX
05.1986

Skills

  • Customer service
  • Food preparation
  • Bakery equipment knowledge
  • Customer satisfaction
  • Food handling safety
  • Punctual and reliable
  • Cleanliness standards
  • Menu memorization
  • Stocking and shelving
  • Telephone etiquette
  • Cash handling
  • Accurate order fulfillment
  • Customer inquiries
  • Food safety
  • Workplace safety
  • Stock rotation
  • Stock replenishment
  • Special order handling
  • Inventory control
  • Health department standards
  • Sanitation procedures
  • Relationship building
  • Hospitality service expertise
  • Cash management
  • Team collaboration
  • Phone etiquette
  • Quality assurance
  • Product sampling
  • Allergen awareness
  • Work prioritization
  • Customer needs assessment
  • Cash register operation
  • Sales processing
  • Product merchandising
  • Performance improvement
  • Shelf life monitoring
  • Labeling accuracy
  • Product rotation
  • Pastry decoration
  • Food safety compliance
  • Display case setup
  • Ingredient selection
  • Promotional displays
  • Bakery display preparation
  • Display maintenance
  • Food running
  • Cake decorating
  • Supply ordering
  • Recipe adaptation
  • Portion control
  • Shrink reduction
  • Cross-selling items
  • Surface cleaning
  • Sales expertise
  • Shipment processing
  • Sales promotion
  • Waste reduction
  • Ordering procedures
  • Temperature control
  • Friendly and outgoing
  • Cleaning and sanitizing
  • Merchandising strategies
  • Verbal and written communication
  • Menu item pricing
  • Upselling and cross selling
  • Packaging expertise
  • Health department regulations
  • Bakery display management
  • Pastry packaging
  • Upselling products
  • Menu item expertise
  • Bakery equipment operation
  • Baking equipment operation
  • Baking assistance
  • Honest and dependable
  • Pastry displays
  • Friendly and helpful
  • Reliable and responsible
  • Creative thinking
  • Attention to detail
  • Safety and cleanliness standards
  • Building customer loyalty
  • Strong communication and interpersonal skills
  • Excellent written and verbal communication
  • Organization
  • Inventory and stocking
  • Merchandise recommendations
  • Product and service sales
  • Ability to lift 40 pounds
  • Decision-making

Timeline

Meat Department Clerk

Kroger
11.2022 - 11.2024

Lead @ Store Level

PL Marketing
03.2015 - 04.2020

Bakery Clerk

Kroger

High School Diploma -

Lumberton High School