Summary
Overview
Work History
Education
Skills
Timeline
Generic

KATHY HARTMANN

Knoxville,Tennessee

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

29
29
years of professional experience

Work History

ASSOCIATE

William Rainey Harper College
05.1991
  • Education
  • REMOTE TELEHEALTH NURSE
  • RECOGNIZED IMMEDIATE HEALTH
  • CONCERNS, COORDINATED SERVICES
  • WITH CARE COORDINATORS TO
  • MAXIMIZE ACCESS AND MANAGE
  • HEALTH CARE COSTS.

TRIAGE NURSE

MPF Federal Military-OPTUM
10.2022 - 05.2023
  • FOR MPF FEDERAL
  • GLOBAL NURSE ADVICE LINE FOR OUR, COMMUNICATED WITH TRICARE
  • BENEFICIARIES BY PHONE, WEB CHAT

NURSE EDUCATOR

DUPIXENT MY WAY, Lash
10.2020 - 05.2021
  • Educated patients on Dupixent's indication, dosing & administration
  • Assisted patients on Dupixent My Way

Program •, HEALTH NURSE MANAGER

CVS Accordant Health Care
08.2016 - 05.2020
  • Optimized members' level of wellness and independence by avoiding unnecessary hospitalizations or service duplication, provided continuity of care, cost containment, and improved clinical and financial outcomes resulting in improved quality of life
  • Conducted telephonic health assessments and provided appropriate education and clinical inventions to members with rare conditions
  • Worked with Rare conditions
  • Rheumatoid Arthritis, Parkinson's
  • Multiple Sclerosis, Lupus, Seizures
  • Sickle Cell Anemia, Crohns, Ulcerative
  • Colitis, Chronic Inflammatory diseases
  • Lou Gerhrig's disease, Cystic
  • Fibrosis,Hemophilia
  • Gaucher's,Myesthenia Gravis
  • Scleroderma along with multiple comorbitities
  • TELEPHONE TRIAGE RN

TRIAGE NURSE

AXISPOINT HEALTH FORMERLY MCKESSON, DR. MARK COLLINS
07.2001 - 08.2016
  • Provided care to defined patient populations using telecommunications via computer-based algorithms, protocols, and guidelines
  • Used critical thinking and communication skills to assess, plan, implement, educate

BLS, Feral Friends of East Tennessee
01.1994 - 01.2001
  • Assisted physicians in conducting patient examinations and procedures
  • Ordering tests/labs based on Doctor's request
  • Discharge Planning and HMO
  • Coordination
  • Certifications
  • I hold Nursing licenses in all compact and all non- compact states
  • CPR

Education

Associate Degree In Nursing - Nursing

William Rainey Harper College
Palatine, IL

Skills

  • Registered Nurse for over 25 years, licensed in all states I am patient-focused, dedicated and compassionate, providing
  • Exceptional care for patients with complex diseases, injuries and health concerns
  • Professional summary
  • Skills
  • Active listening
  • Care plans
  • Chats and video calls
  • Computer skills
  • Critical thinking
  • Customer service skills
  • Empathy
  • HMO coordination
  • Motivational interviewing
  • Prior Authorizations
  • Quality Improvement
  • Telephone Triage
  • Time Management
  • Decision Making
  • Clinical Judgment
  • Effective Communication
  • Patient Education
  • Electronic Health Records

Timeline

TRIAGE NURSE

MPF Federal Military-OPTUM
10.2022 - 05.2023

NURSE EDUCATOR

DUPIXENT MY WAY, Lash
10.2020 - 05.2021

Program •, HEALTH NURSE MANAGER

CVS Accordant Health Care
08.2016 - 05.2020

TRIAGE NURSE

AXISPOINT HEALTH FORMERLY MCKESSON, DR. MARK COLLINS
07.2001 - 08.2016

BLS, Feral Friends of East Tennessee
01.1994 - 01.2001

ASSOCIATE

William Rainey Harper College
05.1991

Associate Degree In Nursing - Nursing

William Rainey Harper College

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KATHY HARTMANN