Kathy Hauge
Assisted Living Director
Rowan,IA
Summary
Possessing compassionate and empathetic nature, well-versed in senior care practices and regulatory compliance, with proven leadership and organizational skills. Knowledge in healthcare management blended with effective communication and problem-solving abilities. Driven to enhance resident satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Assisted Living Manager
Legacy Health Care
02.2022 - Current
- Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
- Led, directed and motivated others to innovate and excel.
- Worked in fast-paced environment with competing demands for time and attention.
- Managed budgets effectively to maintain high-quality services while controlling costs for tenants and the facility.
- Oversaw daily operations, ensuring smooth workflow among departments in the assisted living community.
- Recruited hired, and trained dedicated staff members who were committed to providing exceptional tenant care.
- Implemented innovative programs that catered to rtenants'' diverse interests, promoting social engagement within the community.
- Evaluated resident feedback regularly to identify opportunities for improvement within the facility''s offerings.
- Developed strong relationships with tenants'' families, addressing their concerns promptly and providing updates on their loved ones'' wellbeing.
- Improved tenants satisfaction by implementing personalized care plans and coordinating with staff to ensure consistent delivery of services.
Small Business Owner
Legion Bar & Grill
05.2019 - 01.2022
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Mental Health Counselor
YSS
05.2014 - 08.2019
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
- Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
- Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
- Implemented self-care practices for personal wellbeing and modeled healthy coping strategies for clients to emulate in their own lives.
- Developed individualized goal-setting tools to empower patients in taking ownership of their progress towards improved mental health.
- Evaluated client progress using standardized assessment tools, continuously refining treatment plans to address changing needs.
- Employed methodologies such as cognitive behavioral therapy to assist patients.
- Improved patient treatment outcomes by conducting thorough assessments and developing customized treatment plans.
- Maintained detailed documentation of clinical notes, tracking patient progress throughout the course of treatment.
- Strengthened family support systems by providing psychoeducation and facilitating open communication between patients and their loved ones.
Education
Master of Science - Mental Health Counseling
Capella University
Minneapolis, MN05-2014
Bachelor of Science - Psychology, Sociology, Human Services
Buena Vista
Storm Lake, IA05-2009
Associate of Arts -
Iowa Lakes Community College
Algona, IA05-2007
Skills
- Activity coordination
- Resident assessment
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Patient care assessment
- Training and mentoring
- Medication dispensing
- Conflict resolution
- Problem identification
- Professionalism
- Schedule management
- Quality assurance
Certification
- Cognitive Behavioral Therapy Certification Cognitive & Behavioral Therapies.
- Eye Movement Desensitization and Reprocessing (EMDR) Certification
- Dialectical Behavior Therapy Certification – DBT
- Trauma-Focused Cognitive Behavioral Therapy Certification
Accomplishments
Assisted Living Management Training Certificate
Dependent Adult Abuse Mandatory Reporter Training
Medication Management Certificate