Kathy Hawkins
Signal Mountain,TN
Summary
Experienced in clinical and customer service roles, as well as education. Thrives in collaborative team environments, known for reliability and dedication to achieving team goals. Extensive experience handling confidential information under HIPAA regulations. Comfortable adapting to and mastering new software programs.
Overview
31
31
years of professional experience
Work History
Office Manager
Sawrie Orthodontics
08.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Posted payments to accounts and maintained records
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and dental codes to properly file insurance claims.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Opened and closed location daily.
Patient Care Coordinator
Sawrie Orthodontics
01.2018 - 08.2022
- Respected the rights of patients and maintained confidentiality
- Attended ongoing training and professional development courses
- Answered complex insurance questions and collected co payments from patients
- Initiated plans for treatments, procedures, medications, and continuing care regiments
- Provided front desk support and filed patient records
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Certified Nursing Assistant
Guardian Angel Home Healthcare
01.2010 - 01.2018
- Communicated with various other health care providers to exchange information relating to the patients
- Documented clinical information such as vital signs, and patient condition daily
- Monitored intake of food and medications
- Supported social and emotional needs of patients
- Responded promptly to calls from patients for assistance or treatment
Preschool Teacher
Sequatchie Valley Headstart
01.2006 - 01.2010
- Worked closely with students to improve learning and hygiene
- Maintained positive and encouraging learning environment
- Incorporated wide range of activities to engage with students
- Implemented individual and group plans to achieve goals
- Adapted teaching methods to individualize learning
Teaching Assistant
Signal Crest Preschool
01.1999 - 01.2003
- Prepared meals and snacks for children
- Worked closely with teacher to plan classroom activities
- Helped monitor students
Customer Service Clerk
TJ Maxx
01.1994 - 01.1997
- Engaged with customers to ensure a pleasant experience
- Managed daily tasks and scheduled breaks for cashiers
- Answered phone calls and resolved customer complaints
Education
Diploma -
Red Bank High School
Red Bank, TN01.1993
Skills
- Policy and procedural documentation
- Microsoft Office
- Critical thinking
- High-stress work situations
- Multitasking
- Customer service
- Organizational skills
- Office administration
- Billing
- Scheduling and calendar management
- Payroll and budgeting
- Credit and collections
- Scheduling coordination
- Staff management
- Employee supervision
- Operations management
Timeline
Office Manager
Sawrie Orthodontics
08.2022 - Current
Patient Care Coordinator
Sawrie Orthodontics
01.2018 - 08.2022
Certified Nursing Assistant
Guardian Angel Home Healthcare
01.2010 - 01.2018
Preschool Teacher
Sequatchie Valley Headstart
01.2006 - 01.2010
Teaching Assistant
Signal Crest Preschool
01.1999 - 01.2003
Customer Service Clerk
TJ Maxx
01.1994 - 01.1997
Diploma -
Red Bank High School
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