Kathy A Coumbe
Bellevue,NE
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
Work History
Universal Banker 1
Availa Bank
08.2024 - Current
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
Event Coordinator
Town and Country Humane Society
03.2022 - 07.2024
- Brainstormed and implemented creative event concepts and themes.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
- Trained and supervised event staff to complete tasks on time.
- Utilized social media to promote events and increase attendance.
- Oversaw event registration process by collecting and tracking attendee information.
Administrative Office Manager
Town and Country Humane Society
09.2023 - 07.2024
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Streamlined office processes by implementing efficient organizational systems and procedures.
- Implemented new software systems, increasing efficiency in daily operations and record-keeping tasks.
- Created organized filing system to manage department documents.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
- Created new employee handbook, IT policies and disaster recovery procedures.
Custodian
Bellevue University
02.2022 - 11.2023
- Maintained clean and comfortable environment in University buildings.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Supported event setup and tear-down, contributing to successful school functions.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
- Contributed to reduction in complaints related to facility maintenance, regularly inspecting areas for upkeep.
- Maintained clean and comfortable environments by vacuuming, cleaning windows, and dusting.
Administrative Assistant/ Front Desk
Bellevue University
11.2018 - 02.2022
- First point of contact for walk-in traffic at the front desk of Administrative Services Building
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Compiled information from files and research to satisfy information requests.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained visitor log for entering and leaving facility for security purposes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Bank Services Representative
First Data
10.2016 - 10.2018
- Serve on a dedicated team for Union Bank, assisting bankers, business account holders, priority cardholders, and private cardholders
- Collaborated with team members to ensure seamless communication and consistent service delivery.
- Fostered a positive work environment by actively participating in team-building activities and promoting open communication between colleagues.
- Provided comprehensive product/service information to customers, enabling informed decision-making processes.
- Maintained up-to-date knowledge of industry trends, ensuring the ability to provide relevant advice to customers as needed.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service provision.
- Achieved high customer satisfaction ratings by delivering empathetic support during challenging situations.
- Maintained accurate records of customer interactions, capturing essential data for analysis and improvement purposes.
- Managed high call volumes while maintaining a professional demeanor and ensuring timely issue resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed instructions from supervisor regarding daily job tasks and duties.
Teller
First National Bank of Omaha
06.2014 - 09.2016
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Administrative Assistant/Office Support
BAE SYSTEMS
06.2008 - 01.2014
- Pleasantly welcomed visitors, answered phone calls, and maintained the front reception desk
- Support BAE Prime Customer, US Government Agencies, and other Subcontractors
- Provide administrative support for 100 employees: 28 on-site and 72 at USSTRATCOM
- Scheduled appointments, meetings and events for management staff
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Prepared and prioritized calendars and correspondence
- Inventoried and ordered supplies for office
- Perform general office assignments of a varied nature
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Receive, sign for and distribute mail
- Order office supplies for all employees
- Maintain strict adherence to security protocol for the facility
- Office administration to include calendar management and meeting management
- Developed and maintained calendars and schedules for maintenance, deliveries, and appointments
- Planned and organized meetings, technical exchanges, and conferences
- Assist the Facilities Security Officer with various duties
- Coordinate the arrival of visitors to include senior-level military, civilian personnel, and foreign visitors
- Request all personnel entering the facility show the proper credentials for access
- Ensure all visitors are signed in and appropriately escorted
- Access JPAS to ensure visitor has the proper clearance when attending meetings
- Access Denied Party Screening site to check on those who do not have a security clearance
- Received materials from Sr Management of read-ahead materials and briefings for a wide-range of audiences at various military ranks and civilian levels
- Distributed materials which were copied and compiled in folders to be easily accessible to attendees
- Advise and assist with the development and management of internal and external operational processes
- Possess thorough knowledge of and operate in accordance with applicable departmental and company policies and procedures
- Remain aware and up to date on all emergency procedures
- Provided secretarial and office management support while building cooperative working relationships
- Coordinated travel arrangements and completed expense reports for travel reimbursement
- Maintains organization documentation, records, and files on local network for ease of access and management
- Spearhead company events such as holiday parties, Relay for Life team, Adopt a Family, and collecting fans for shelters and other events
Skills
- Event planning
- Project management
- Scheduling
- Time management
- Fundraising
- Expense tracking
- Customer service
- Problem-solving
- Verbal and written communication
Languages
English
Full Professional
Timeline
Universal Banker 1
Availa Bank
08.2024 - Current
Administrative Office Manager
Town and Country Humane Society
09.2023 - 07.2024
Event Coordinator
Town and Country Humane Society
03.2022 - 07.2024
Custodian
Bellevue University
02.2022 - 11.2023
Administrative Assistant/ Front Desk
Bellevue University
11.2018 - 02.2022
Bank Services Representative
First Data
10.2016 - 10.2018
Teller
First National Bank of Omaha
06.2014 - 09.2016
Administrative Assistant/Office Support
BAE SYSTEMS
06.2008 - 01.2014
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