Dynamic Business Manager with a proven track record at Hallmark Hospice, excelling in strategic planning and team leadership. Enhanced operational efficiency and customer relations, driving a culture of continuous improvement. Skilled in financial management, I successfully mentored staff and resolved complex issues, fostering a productive and positive work environment.
Hi, I’m
Kathy Henson
Business Office
Easley
Summary
Overview
12
years of professional experience
Work History
Hallmark Hospice
Business Manager
05.2012 - 01.2019
Job overview
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Cultivated culture of continuous improvement by encouraging innovation and critical thinking within team.
- Boosted team morale and productivity by implementing regular feedback sessions and recognizing outstanding performances.
Patriot Hospice
Business Manager
05.2007 - 05.2012
Job overview
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Assisted with hiring process and training of new employees.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Southside HighGreenville, SC
High School Diploma
University Overview
Skills
Customer service
Timeline
Business Manager
Hallmark Hospice
05.2012 - 01.2019
Business Manager
Patriot Hospice
05.2007 - 05.2012
Southside High
High School Diploma
Similar Profiles
Veronica RamirezVeronica Ramirez
Intake Coordinator at Hallmark Hospice / April Skyy HomeHealthIntake Coordinator at Hallmark Hospice / April Skyy HomeHealth
Michelle GanoeMichelle Ganoe
Sales Lead Keyholder at Amy's Hallmark/Little Green Apple HallmarkSales Lead Keyholder at Amy's Hallmark/Little Green Apple Hallmark
THOMAS WEBBERTHOMAS WEBBER
Vice President, Network Operations at Hallmark Media, Hallmark ChannelsVice President, Network Operations at Hallmark Media, Hallmark Channels
Courtney BlackCourtney Black
Phlebotomist at AnMed Health Medical CenterPhlebotomist at AnMed Health Medical Center
Tiffany WinsteadTiffany Winstead
Business Analyst II at TD BankBusiness Analyst II at TD Bank