Kathy Hernandez
Tualatin,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Store Manager
Dollar Tree
01.2018 - 02.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Assistant Manager
Dollar Tree
10.2013 - 10.2017
- Loaded and unloaded merchandise
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained all incoming sales team members
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Customer Service Representative
Check Into Cash
06.2016 - 12.2016
- Processing new loans for customers
- Updated account information to maintain customer records.
- Cashed Checks for customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Input data into computer programs and filing systems.
Education
Medical Billing and Coding -
Downey Adult School
Downey, CA01.2017
High School Diploma -
Bellflower Middle/High School
Bellflower, CA01.2004
Skills
- ICD-10
- CPT
- HCPCS
- Insurance & Billing Processing Electronic Claims
- Insurance Reimbursement
- EMR
- HIPPA
- Documentation And Reporting
- Payment Posting
- Medicare/Medicaid
- Type speed 35
- WPM
- Microsoft Office and OpenOffice
- Identifying and prioritizing things to be accomplished
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Dollar Tree
01.2018 - 02.2024
Customer Service Representative
Check Into Cash
06.2016 - 12.2016
Assistant Manager
Dollar Tree
10.2013 - 10.2017
Medical Billing and Coding -
Downey Adult School
High School Diploma -
Bellflower Middle/High School
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