Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathy Hicks

Lehigh Acres,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Patient Registration Coordinator

New Season
Lehigh Acres, FL
01.2022 - Current
  • Maintained an organized work environment by adhering to established office procedures.
  • Responded promptly to telephone inquiries from patients regarding their accounts or services provided.
  • Verified eligibility status of patients prior to admission or treatment in accordance with company policies.
  • Assisted with patient registration process by verifying insurance coverage and collecting co-pays.
  • Greeted patients and visitors in a professional manner, while providing excellent customer service.
  • Performed various clerical duties such as filing, faxing, photocopying, scanning documents.
  • Ensured HIPAA compliance through secure handling of confidential patient information.
  • Maintained accurate records of patient information, including demographic data and insurance details.
  • Screened patients before and during admissions processes.
  • Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.

Customer Service Representative

Lee Health
Fort Myers , FL
08.2016 - 01.2022
  • Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
  • Maintained accurate documentation on all pre-authorization requests, denials and appeals.
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Responded promptly to customer inquiries regarding their benefits and eligibility status.
  • Maintained confidentiality of patient information in accordance with HIPAA regulations.
  • Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Updated patient and insurance data and input changes into company computer system.

Education

Some College (No Degree) - 2007-2009

Edison College
Fort Myers, FL

Skills

  • Patient registration
  • Insurance verification
  • HIPAA compliance
  • Attention to detail
  • Problem solving
  • Time management
  • Pre-authorization processes
  • Effective communication
  • Documentation accuracy

Timeline

Patient Registration Coordinator

New Season
01.2022 - Current

Customer Service Representative

Lee Health
08.2016 - 01.2022

Some College (No Degree) - 2007-2009

Edison College

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