Kathy Higgins
REMOTE CUSTOMER SERVICE
Las Vegas,Nevada
Summary
Highly motivated and compassionate customer service professional with over 10 years of experience. Skilled in providing excellent customer service, resolving problems, and ensuring customer satisfaction. A self-motivated and result-oriented individual who is dedicated to helping others and improving outcomes. Known for leaving customers with a smile and collaborating effectively with team members. Seeking a position with a company where I can utilize my customer service excellence and leadership skills to make a positive impact.
Overview
38
38
years of professional experience
Work History
Freelance Writer/Editor
OutlierAI
05.2024 - Current
- Brainstormed ideas to create useful content for clients.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Wrote compelling, succinct, clear news scripts under tight deadlines.
Fundraiser
Catapult Fundraising, Inc
11.2019 - Current
- Demonstrated ability as a self-starter and exceeded required metrics for number of dials and expected monetary goals, averaging $750 daily
- Excelled as a remote employee
- Nurtured strong client relationships
- Met and exceeded metrics
- Brought lapsed donors back onboard
Behavioral Health Technician
American Addiction Center
02.2019 - 10.2019
- Assisted up to 46 clients with programming, appointments and transportation, in an inpatient medical detox and rehabilitation facility
- Company downsized, laid off 75% of Las Vegas employees
- After almost a year working in the field of addiction, I decided to change directions
- Certified to provide random and scheduled drug screens; UA collections
Shift Leader
Cracker Barrel
06.2012 - 11.2017
- Greeted and assisted guests with all their needs, primarily focused on retail, line control and cash register
- Organized and received truck weekly, met and exceeded sales metrics
- Assisted manager in creating store display tables
- Trained new employees in retail
- Led shifts in managers absence
Owner/Operator
Subway Sandwich Shop
07.1987 - 09.1990
- Opened the first Subway in the state of Tennessee
Education
Psychology - Psychology
Southern New Hampshire University
Henderson, NV09.2020
Skills
Salesforce
Phone Support
Data Entry
Negotiation
Closing
Writing
Affiliations
Gamma Beta Phi
Timeline
Freelance Writer/Editor
OutlierAI
05.2024 - Current
Fundraiser
Catapult Fundraising, Inc
11.2019 - Current
Behavioral Health Technician
American Addiction Center
02.2019 - 10.2019
Shift Leader
Cracker Barrel
06.2012 - 11.2017
Owner/Operator
Subway Sandwich Shop
07.1987 - 09.1990
Psychology - Psychology
Southern New Hampshire University