Kathy Hoaglund

I ran my own business of Air BnB on my property. I maintained a "SUPER HOST" status throughout my time as a host with Air BnB

• Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
• Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
• Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
• Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
• Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
• Hosted international travelers from various cultures, adapting communication styles accordingly while maintaining a warm, welcoming atmosphere throughout their stay.
• Developed a comprehensive house manual to provide clear instructions for guests during their stay.
• Maintained high occupancy rates through effective marketing strategies on various online platforms.

• Checked patient insurance, demographic, and health history to keep information current.
• Maintained current and accurate medical records for patients.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
• Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.

• Promoted a positive work environment through effective communication with colleagues and supervisors.
• Delivered exceptional service by promptly addressing customer concerns and special requests.

• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Maintained safety standards by properly handling food and adhering to sanitation guidelines.

• Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
• Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
• Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
• Carried out professional service, retaining polite and friendly approach at all times.