Kathy Holcomb

Scheduled Hospital exams such as MRI, CT , US , Nuclear Medicine and Mammograms .

• Maintained detailed records of patients' appointments and updated relevant databases accordingly.
• Provided excellent customer service by answering inquiries in a timely manner.
• Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
• Resolved any conflicts or issues related to scheduling errors or missed appointments.
• Performed data entry tasks as needed, such as entering information into electronic health records.

• Applied HIPAA privacy and security regulations while handling patient information.
• Verified demographics and insurance information to register patients in computer system.
• Organized and maintained records by updating and obtaining both personal and financial information from patients.
• Obtained necessary signatures for privacy laws and consent for treatment.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Scheduled and confirmed appointments.

• Applied HIPAA privacy and security regulations while handling patient information.
• Verified demographics and insurance information to register patients in computer system.
• Organized and maintained records by updating and obtaining both personal and financial information from patients.
• Obtained necessary signatures for privacy laws and consent for treatment.
• Assembled registration paperwork and placed identification bands on patient.
• Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
• Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
• Communicated financial obligations to patients and collected fees at time of service.
• Responded to patient concerns and inquiries professionally and efficiently.
• Obtained health, financial and religious information from patients at time of admission.
• Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.

• Applied HIPAA privacy and security regulations while handling patient information.
• Verified demographics and insurance information to register patients in computer system.
• Organized and maintained records by updating and obtaining both personal and financial information from patients.
• Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
• Communicated financial obligations to patients and collected fees at time of service.
• Responded to patient concerns and inquiries professionally and efficiently.

• Applied HIPAA privacy and security regulations while handling patient information.
• Verified demographics and insurance information to register patients in computer system.
• Organized and maintained records by updating and obtaining both personal and financial information from patients.
• Obtained necessary signatures for privacy laws and consent for treatment.
• Assembled registration paperwork and placed identification bands on patient.
• Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
• Communicated financial obligations to patients and collected fees at time of service.
• Responded to patient concerns and inquiries professionally and efficiently.
• Obtained health, financial and religious information from patients at time of admission.
• Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
• Explained policies, procedures and services to patients.

• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Coordinated with patients and healthcare professionals to meet patient needs.
• Scheduled and confirmed patient appointments with patients and healthcare professionals.
• Documented and managed patient information in computer system.
• Checked daily doctor schedules and verified insurance.
• Scheduled patient appointment and procedures.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Scheduled and confirmed appointments.

• Applied HIPAA privacy and security regulations while handling patient information.
• Verified demographics and insurance information to register patients in computer system.
• Organized and maintained records by updating and obtaining both personal and financial information from patients.
• Obtained necessary signatures for privacy laws and consent for treatment.
• Assembled registration paperwork and placed identification bands on patient.
• Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
• Communicated financial obligations to patients and collected fees at time of service.
• Obtained health, financial and religious information from patients at time of admission.
• Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.

• Operated cash register, collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Helped customers find specific products, answered questions and offered product advice.
• Worked closely with front-end staff to assist customers.
• Processed sales transactions to prevent long customer wait times.
• Accepted cash and credit card payments, issued receipts and provided change.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Helped with purchases, locating items and signing up for rewards programs.
• Verified customer age requirement for alcohol or tobacco purchases.
• Answered customer questions, provided store information and directed customers to designated store areas.
• Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized.

• Applied HIPAA privacy and security regulations while handling patient information.
• Verified demographics and insurance information to register patients in computer system.
• Organized and maintained records by updating and obtaining both personal and financial information from patients.
• Obtained necessary signatures for privacy laws and consent for treatment.
• Assembled registration paperwork and placed identification bands on patient.
• Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
• Communicated financial obligations to patients and collected fees at time of service.
• Responded to patient concerns and inquiries professionally and efficiently.
• Obtained health, financial and religious information from patients at time of admission.
• Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.

• Double-checked and reviewed documentation for denied and accepted insurance claims.
• Researched and followed up on denied insurance claims.
• Scanned incoming documentation.
• Maintained complete confidentiality in accordance with organization and legal requirements.
• Observed confidentiality and safeguarded all patient-related information.
• Obtained information by contacting appropriate personnel or patients.