Kathy Holland

• Orchestrated customer success strategies for top-tier
  global enterprise accounts, managing over $17M in
  ARR with focus on utilizing predictive analytics to
  enhance customer insights and decision-making.
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  Initiated and led cross-departmental collaboration
  series, significantly boosting team morale and
  customer satisfaction by integrating technical
  solutions into daily workflows.

• Led and build foundation of Zoom's 1st Zoom for Government Specialized Vertical and team
• Trusted advisor to Zoom’s most strategic Federal Government customers at C-suite, decision making level and IT to modernize workflows with cloud based solutions to address needs of modern-day government.
• Managed $30M in ARR through 40 Federal Government Enterprise Accounts including: GDIT, Executive Office of the President - The White House, CDC, Federal Reserve Bank and USPS.
• Zooms Winner Circle, Presidents Club Winner 2021
• 115% revenue retention YTD and identified $1.3M in expansion opportunity
• Contributed to Zoom culture & growth: Leader of Remote Women at Zoom ERG & Leader of the Remote Happy Crew, collab w/Sales Enablement

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• Zoom's very 1st Zoom for Government CSM thus developed playbook, workflows, and best practices for vertical and advocated for Zoom Gov resources and company visibility.
• Managed $12M in ARR through 20 Strategic Enterprise Accounts including: US House of Reps, NIH, Lockheed Martin & USPS
• Worked directly with Sr leaders across org to help create/improve processes and procedures in ZoomGov such as Premier Support, Customer outreach campaigns, Live Training, enablement, release notes and Renewals
• Thrived and paved new paths under pressure in the height of the Global COVID19 pandemic as daily Zoom meeting participants went from 10 million 300 million within weeks drastically expanding book of business and overall duties of "typical role".

• Establishing genuine relationships at all organizational levels and cultivate credibility (internal and customer facing) to develop and carry out strategic account planning throughout all phases of customer journey from post sale up to renewal.
• Managing and upwards of $8M in revenue though 33 enterprise accounts − Leveraging deepened client relationships to identify qualified leads for sales and marketing
• Led team in implementing new executive sponsor program resulting in significantly boosting customer retention.

• CitrixOnline's very 1st TAM, laid groundwork and partnered with leadership to define role and responsibilities, KPIs, processes and scaled team to 6 TAMs
• Rewarded for scaling and retaining existing customers by continuously delivering ROI through consistent technical education via a deep knowledge of the product combined with an excellent understanding of customer’s business needs.

• Created and launch new support procedure across department - Chat Pod Rooms with assigned Moderator/mentor thus reducing number of customer tickets being escalated resulting in happier customers.
• Received numerous Citrix Values Award for Commitment, Business Minded and Leading Change.

• Received Excellence Award during All Hands 2007 for contributions toward retention of customers
• Co-created, implemented and facilitated new hire training program for customer care where there wasn't one previously in turn improving over all employee and customer happiness.