Kathy Holmes
N Las Vegas Nevada,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly and service-oriented PBX Operator with 27 years of progressive employment in fast-paced settings. Handles 500 calls per day with a polite and helpful demeanor. Adept with coordinating complex calendars and schedules. Detail-oriented PBX Operator with excellent communication and customer service skills. Possess 24 years of employment managing telephone switchboards in [Industry] settings. Known for commitment to efficiency and accuracy. Hardworking PBX Operator with a commitment to ensuring exceptional customer service. Dedicated to driving process improvements through streamlining systems. Proven strengths in typing and computer. Polite and professional telephone service with exceptional customer service coordination skills. Proficient in use of knowledge of the business with proven to promote effective communication across departments.
Overview
27
27
years of professional experience
Work History
PBX Operator
Caesars Entertainment
Las Vegas, NV
03.1995 - 10.2021
- Created and maintained company phone directory with current extensions and staff information.
- Trained and mentored new PBX operations employees.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Operated switchboard and routed incoming calls to appropriate departments.
- Scheduled and coordinated conference calls and video teleconferences.
- Calculated and quoted charges for services such as person-to-person and international calls.
- Provided relay service for hearing-impaired users.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Managed telephone switchboard of [Number] personnel and routed internal and external calls to provide quick connection.
- Operated digital paging system to notify recipients of incoming calls.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Maintained up-to-date knowledge of emergency call procedures.
Education
Education
Ed W Clark High School
Las Vegas, NV06.1983
Skills
- Search directories
- Telephone reception
- Front desk operations
- Greeting customers
- Professional communication
- Answering questions
- Switchboard management
- Strong telephone etiquette
- Telephone operations
- Operating switchboards
- Typing skills of 35 WPM
- Making appointments
- Clerical support
- Self-Motivated
- Flexible and Adaptable
Timeline
PBX Operator
Caesars Entertainment
03.1995 - 10.2021
Education
Ed W Clark High School
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