Kathleen Horn
Houston
Summary
Armed with tools like loyalty, integrity and perseverance, I shall add value to the organization and perform my duties with due diligence. My proficiency in computer applications and the experience in the relative field can prove to be of great use to your organization.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Revenue Cycle Quality Level 4
Boston Scientific Cardiac Diagnostic
11.2018 - Current
- Researching and developing strategies to improve and accelerate the revenue cycle process.
- Identifying areas for improvement and implementing solutions to increase revenue generation.
- Managing and supervising daily operations of the revenue cycle team.
- Training, guiding, and evaluating performance of Revenue Cycle Quality Team
- Collaborating with other departments to ensure smooth and accurate billing operations
- Special project planning and management
- Perform regular audits to ensure accuracy and compliance
- Work with management on revenue cycle strategy and planning
- Implementation and management of Xifin billing system
Insurance Clerk
Oxford Surgical and Bariatric Clinic
09.2015 - 11.2018
- Work denied and rejected claims and following up with insurance companies
- File insurance appeals
- Work aging reports
- Identify and resolve patient billing complaints
- Process payments from Medicaid
- Work in house collections and compile accounts to be sent to an outside collection agency
- Verify insurance
- Entrusted to process confidential information and medical records from the hospital system and outside sources
- Review of bariatric patient accounts to ensure insurance and physician requirements have been met
- Interact with a wide variety of personalities and with patients and utilized excellent organizational skills
- Use of Greenway, Epic, insurance websites and other computer skills on a daily basis
- Enter and maintained patient demographic information
- Check patients in and out and answer telephone as needed
Collections Representative/Insurance Clerk
Oxford Orthopaedics and Sports Medicine
09.2009 - 09.2015
- Worked in house collections i.e. contacting patients by phone and correspondence
- Provided account information to the physicians in order for them to determine disposition of patient balances
- Compiled accounts to be sent to an outside collection agency
- Entered and maintained patient demographic information
- Answered dedicated patient billing telephone line
- Verify insurance
- Entrusted to process confidential information
- Interacted with a wide variety of personalities and with patients and utilized excellent organizational skills
- Use of Centricity, Phoenix Ortho, insurance websites and other computer skills on a daily basis
- Worked monthly aging reports
- Processed patients payments
- Assisted patients in applying for CareCredit
- Set up patients on payment plans
- Identified and resolved patient billing complaints
- Worked denied claims
Insurance Clerk
Children’s Clinic of Oxford
05.2007 - 09.2009
- Responsible for collecting, posting and managing account payments
- Responsible for submitting claims and following up with insurance companies
- Answered questions from patients, clerical staff and insurance companies
- Identified and resolved patient billing complaints
- Processed payments from insurance companies
- Entered and maintained patient demographic information
- Checked patients in and out and answered telephone as needed
- Verified insurance
- Handled medical records
- Entrusted to process confidential information
- Interacted with a wide variety of personalities and patients and utilized excellent organizational skills
- Use of Greenway, insurance websites and other computer skills on a daily basis
Education
Associate Degree -
Palomar College
San Marcos, CA05.1992
Skills
- Strong research and problem solving
- Embracing innovation, automation, and new technologies
- Dedication to a culture of communication and collaboration
- Adapting to change
- Capability to see the big picture
- Effective communication
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Decision-making
- Problem resolution
Timeline
Revenue Cycle Quality Level 4
Boston Scientific Cardiac Diagnostic
11.2018 - Current
Insurance Clerk
Oxford Surgical and Bariatric Clinic
09.2015 - 11.2018
Collections Representative/Insurance Clerk
Oxford Orthopaedics and Sports Medicine
09.2009 - 09.2015
Insurance Clerk
Children’s Clinic of Oxford
05.2007 - 09.2009
Associate Degree -
Palomar College
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