Kathy Horsman
Nisswa,MN
Summary
Proven administrative professional with extensive experience in high-paced environments, notably at RE/MAX, where I enhanced customer satisfaction significantly. Skilled in Microsoft Office and exceptional communication, I excel in maintaining confidentiality and streamlining office operations. Demonstrated ability to multitask and improve workflow efficiency, contributing to a positive and productive workplace.
Overview
40
40
years of professional experience
Work History
Front Desk Administrative Assistant
RE/MAX
10.2022 - 04.2023
- Enhanced customer satisfaction by providing efficient and professional front desk support.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times.
- Managed incoming phone calls, directing them appropriately to maintain professionalism and efficiency.
- Increased office efficiency with proactive inventory management of office supplies.
- Supported staff members with various administrative tasks to improve overall workflow.
- Provided exceptional customer service through prompt response to inquiries and concerns.
- Maintained a welcoming environment by keeping the reception area clean and organized.
- Conducted regular database maintenance to ensure accuracy of contact information records.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Administrative Assistant
St. Cloud State University
10.2008 - 06.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Recreation Secretary
City of St. Cloud
08.1992 - 06.2008
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Enhanced visibility of office policies by creating and distributing employee handbook.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Counselor's Secretary
Sartell High School
09.1990 - 08.1992
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
Superintendent's Secretary
Independent School District 692
07.1983 - 08.1990
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
Education
Business Education
Bemidji State University
Bemidji, MNAssociate Of Arts And Sciences - General Education
Vermilion Community College
Ely, MN06.1972
Skills
- File Organization
- Reception duties
- Scheduling appointments
- Maintaining records
- Customer Service
- Maintaining confidentiality
- Opening and closing offices
- Exceptional communication
- Departmental support
- Fast Learner
- Attention to Detail
- Multitasking Abilities
- Microsoft Office
- Data Entry
Timeline
Front Desk Administrative Assistant
RE/MAX
10.2022 - 04.2023
Administrative Assistant
St. Cloud State University
10.2008 - 06.2016
Recreation Secretary
City of St. Cloud
08.1992 - 06.2008
Counselor's Secretary
Sartell High School
09.1990 - 08.1992
Superintendent's Secretary
Independent School District 692
07.1983 - 08.1990
Business Education
Bemidji State University
Associate Of Arts And Sciences - General Education
Vermilion Community College
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