Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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KATHY HORTON

Bixby

Summary

I am strong, reliable, and a hard worker. I am a fast learner, and I will always do my best.

I am looking for hands-on experience for my journey to become a nurse. I love to help people and love to learn. I'm excited for you to be a part of my journey and path.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Hillcrest Hospital
Tulsa
03.2025 - Current
  • Reviewed patient accounts for accuracy on a regular basis.
  • Answered patient questions and fielded complaints to resolve issues.
  • Ran credit card batches and balanced deposits on daily basis.
  • Utilized technology and specialized software to maximize productivity.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Scheduled patient appointments and procedures.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Prior Auths on Medications/ referrals

Patient Services Representative

Saint Frances Hospital
Tulsa
08.2021 - 02.2024
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Provided customer service by answering patient questions and addressing concerns.
  • Maintained a clean and organized reception area.
  • Scanned documents into electronic health record system as needed.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Inputted patient demographic data into electronic health record system.
  • epic certified
  • Help with medication inventory and documenting
  • referrals

Beverage Cart Attendant

meadow brook country club
Tulsa
05.2019 - 11.2022
  • Communicated effectively with co-workers to ensure smooth operations during peak times.
  • Cleaned and maintained the beverage cart on a daily basis.
  • Ensured that all products were served according to health regulations set forth by the state.
  • Adhered to all local liquor laws pertaining to serving alcohol responsibly and safely.
  • Followed safety protocols when operating the beverage cart to prevent accidents or injuries.
  • Replenished supplies such as cups, napkins, straws, stirrers, ice. throughout shift.
  • Delivered orders quickly and efficiently while maintaining quality standards of product presentation.
  • Assisted customers with beverage selection and order fulfillment.
  • Greeted guests in a friendly manner while providing excellent customer service.
  • Informed management about any issues related to equipment malfunctions or damaged merchandise.
  • Developed strong relationships with regular customers, enhancing their overall experience.
  • Assisted in the selection of beverages, offering recommendations based on customer preferences.

Education

BLS/ AED - CPR

TULSA TECH
Broken Arrow, OK
05-2025

GED -

Jenks Highschool
Tulsa, OK
01-2021

CNA/ H.H.A - CNA/ H.H.A

Wings Healthcare
Broken Arrow

Skills

  • CPR certification
  • Insurance verification
  • Electronic health records
  • Customer service
  • Patient scheduling
  • Problem solving
  • Patient interviewing skills
  • Directing callers
  • Document filing
  • Medicaid
  • System updates
  • HIPAA compliance
  • Patient intake
  • Medical terminology
  • Sterilization procedures
  • Verbal and written communication
  • Phone etiquette
  • Medical filing
  • Pre-admission requests
  • Intake assessment
  • Data entry proficiency
  • Patient follow-up
  • Check-in coordination
  • Patient care
  • Time management
  • Compassion and empathy
  • Feeding assistance
  • Emotional support
  • Electronic charting
  • Quality assurance
  • Patient relations
  • Safety precautions
  • Transporting patients
  • Indirect patient care
  • Monitoring fluids
  • Inpatient care
  • Vital signs monitoring
  • Health monitoring

Affiliations

  • PLAY APEX, VIDEO GAMES, CALL DUTY

Accomplishments

  • EMPLOYEE OF THE MONTH
  • TOP OF MY CLASS

Certification

  • CNA
  • HHA
  • AED
  • BLS

References

References available upon request.

Timeline

Patient Service Representative

Hillcrest Hospital
03.2025 - Current

Patient Services Representative

Saint Frances Hospital
08.2021 - 02.2024

Beverage Cart Attendant

meadow brook country club
05.2019 - 11.2022

BLS/ AED - CPR

TULSA TECH

GED -

Jenks Highschool

CNA/ H.H.A - CNA/ H.H.A

Wings Healthcare

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